Apartments in East Java, Indonesia

buat harga segini sudah termasuk good, kasurnya nyaman bgtt, viewnya bagus, bisa turun ke mall langsung, tp kalo mau stay di sini jgn lupa bawa handuk, sabun, shampo, sikat gigi, odol & hairdryer sendiri yaa😃🙏🏻 karna ini hitungannya sewa apart, room only jadi belum di siapin amenities nya

This was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi. Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well. As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern. The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel. For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia. For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.

Pertama kali booking di Orchard yg studio dg tambahan extra bed, lalu katanya ada gangguan listrik sehingga dipindah ke Tanglin upgrade ke **R tanpa biaya tambahan. Lokasi sangat strategis karena menempel Pakuwon Mall. Selebihnya cukup saja. Room cukup kecil. Host-nya komunikatif dan dapat ditelpon. Proses ambil kuncinya (kartu akses lift dan pintu mailbox, kunci kamar, kartu parkir) di mailbox dan parkirnya memang membingungkan kalau tidak diterangkan. Untung Host kasih foto2 dan penjelasan serta siap jawab kalau ditelpon.

The room is very good, convenient to travel, come with the family, the most problem. The receptionist is kind, cute, polite, recommended for Thai people. There is food around the hotel as well. Come together with many friends, very cool.

Nyaman

clean fully equipped

The explanation for key picking and parking is very clear. Owner is friendly. Every room has ac and hot water is joss.. Only unfortunately there is a leak in the bathroom coming from the top floor. So quite annoying. Towels are provided too. Under the sofa bed please clean it. And the place to dry towels is time to be thrown away. It's broken

Beyond expectation 👍 Facilities were great, and the price was affordable. The location is strategic, and the service was good. The view from the room was also very nice. (Photos attached). Just a suggestion for next time: maybe you could inform guests about the parking floor (P1, P2, etc.) upon arrival. We had some trouble getting our car out late at night and very early in the morning because the mall access has limited hours, and our car was parked on P1. Thank you! We'll definitely stay here again next time.