The car was cleaner than I expected, and it was very comfortable to drive. I had brought my own phone holder and charging dock because I had a previous experience renting a car in Japan where these items weren't provided. This rental company had prepared everything for me. Also, when I booked, I saw it was a pure gasoline car, but the staff told me upon check-in that it was a hybrid, which made me secretly happy, as it would save money. Check-in and check-out were super convenient, both at the airport, and the entire process was in Chinese, with very simple procedures. It was a breeze for someone like me who only speaks Chinese to rent a car in Japan. My last car rental in Fukuoka was a disaster. The booking showed it was within walking distance of the rental location, but I ended up taking a taxi instead, which was bad enough, but the translation network was slow, requiring me to use gestures – I felt like I was deaf and mute! I was also worried about snow in Arima Onsen and wanted to rent snow tires, but the staff advised against it, and they even installed them for me for free upon check-in, which I was very grateful for. I've already recommended them to my friends. I will definitely use their service again next time.