I reserved a 5-seater Mitsubishi, but a 7-seater Kia arrived. I wanted a Japanese car, but the vehicle itself was fine. The pickup time was about an hour late, but the phone was an automated voice message and never switched to a live person, so I couldn't inform them of the delay. They didn't say anything about the delay, and I was able to pick up my car, so I'm happy with that.