The drop off was easy and the service guy was very professional, throughly but quick.
But the pick up take a bit longer time and the lady tried very very hard to sell me the full cover insurance even she knew I have purchased full and 0 excess car insurance from Trip.com; and their insurance cases €200+ while my insurance from Trip.com is around €40.
The car interior is clean but the exterior was full of scratches, but it is ok as I just need the car for 2 days and commute from point A to B.