TripGenie Terms of Use
Updated July 11, 2024
TripGenie aims to empower travellers with tailored travel routes, itineraries, and booking advice and assistance in real time on the Trip.com platform. You can learn more about Trip.com, and see how to contact us in the Trip.com Terms and Conditions (https://pages.trip.com/m/service-clause-en-xx.html).
TripGenie has integrated third-party API and algorithmic models. By using TripGenie, you agree to the terms below. We amend these terms from time to time. Each time you use our site, please check these terms to ensure you understand the terms that apply at that time.
Article 1 Usage Requirements
You must have an active Trip.com account and have the capacity to enter into a legally binding contract (including being at least the required age to have such capacity in your country or region of residence) to use TripGenie. Your use of TripGenie is governed by these terms as well as Trip.com's Terms and Conditions (https://pages.trip.com/m/service-clause-en-xx.html) and Privacy Statement (https://pages.trip.com/m/privacy-policy-en-xx.html), which are incorporated by reference. In the event of any conflict between these terms and Trip.com’s Terms and Conditions, these terms shall prevail.
You may not share your account information or make your account available to anyone else and are responsible for all activities that occur under your account. If you create an account or use TripGenie on behalf of anyone else, you must have the authority to accept these terms on their behalf.
Travel product and service bookings cannot be made or cancelled through TripGenie. TripGenie’s responses do not form any part of any contractual agreement between you and us.
Article 2 Rules When Using TripGenie
TripGenie allows you to converse with an online computer-powered chatbot by submitting text inputs. In certain circumstances, this may involve the generation of images or text content (“Creatives”). You agree that you will use TripGenie and Creatives only (i) in compliance with all applicable laws and regulations; (ii) in accordance with these terms, Trip.com’s Terms and Conditions, Trip.com’s Privacy Statement, and all other Trip.com documentation relating to TripGenie; and (iii) in a manner that does not infringe or attempt to infringe, misappropriate, or otherwise violate any of our rights or the rights of third parties.
Due to the nature of TripGenie, Creatives may not be unique across users. TripGenie may include advertising.
By using TripGenie you agree:
l Not to engage in activity that is harmful to any person.
l Not to create or share content that could be defamatory to any person, be used to harass, upset, embarrass, alarm, annoy, or intimidate any person, or otherwise cause harm to any person.
l Not to violate, abuse, or invade any person’s privacy, including collecting, processing, disclosing, inferring, or generating other persons’ personal data without complying with applicable laws.
l Not to engage in activity that is fraudulent, false, or misleading.
l Not to create or share content that could mislead or deceive any person.
l Not to infringe on the rights of any person.
l Not to use TripGenie to infringe on any person’s legal rights, including intellectual property rights.
l Not to use TripGenie to create or share inappropriate content or material, including that which is sexually explicit, is violent or hateful, relates to terrorism or extremism, glorifies violence, discriminates based on race, sex, religion, nationality, disability, sexual orientation, or age, or is otherwise disturbing or offensive.
l Not to engage in illegal activity. Your use of TripGenie must comply with all applicable laws and regulations.
l Not to circumvent safeguards or safety mitigations in TripGenie.
We respect and protect your privacy when you use TripGenie, but you acknowledge and agree that the content you enter when using TripGenie will not contain or include your personal data. In the event that you do provide your personal data, you consent to the processing of your personal data in accordance with Trip.com’s Privacy Statement.
Article 3 Suspension and Cancellation
Subject to the requirements of applicable laws, we may limit, suspend, or terminate your use of TripGenie at any time without notice and for any reason, including without limitation if you breach these terms, if we suspect you are engaged in fraudulent or illegal activity, or if your Trip.com account is suspended or closed by us or by you. You may appeal against a suspension that arises from using TripGenie by contacting our customer support team. We reserve the right to permanently suspend your use of TripGenie.
We do not guarantee that TripGenie will always be available or that the service TripGenie provides will always be uninterrupted. We may suspend, withdraw, or restrict the availability of TripGenie for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You fully understand and agree that we will not be liable for any losses suffered by you as a result of TripGenie not being available to you in accordance with the provisions of the preceding two paragraphs, or due to events or circumstances beyond our reasonable control, including but not limited to Internet, system or device instability, computer viruses, and hacker attacks.
Article 4 No Guarantees; No Representations or Warranties
TripGenie’s services are derived from the accumulation of information, including but not limited to the public Internet as permitted by applicable laws, and have been continuously filtered for sensitive data. Given the probabilistic nature of machine learning, there exists the possibility of Creatives not accurately reflecting real people, places, or facts. In addition, it cannot be ruled out that TripGenie may provide incomplete, incorrect or offensive Creatives that do not represent Trip.com’s views. You are advised to evaluate the accuracy of Creatives as appropriate for your use case, including by using human review of the Creatives.
NO REPRESENTATIONS, WARRANTIES, OR CONDITIONS ARE GIVEN BY US IN RESPECT OF ANY INFORMATION WHICH IS PROVIDED TO YOU ON TRIPGENIE AND ANY SUCH REPRESENTATIONS, WARRANTIES, OR CONDITIONS ARE EXCLUDED, SAVE TO THE EXTENT THAT SUCH EXCLUSION IS PROHIBITED BY LAW.
We do not guarantee that TripGenie will be secure or free from bugs or viruses. We plan to continue the development and improvement of TripGenie, but we make no guarantees or promises about how TripGenie operates or that TripGenie will function as intended. TripGenie may not work as expected and may generate incorrect information.
If you subsequently use any content generated by TripGenie for any purpose, we make no warranty or representation that such content does not infringe on the rights of any person (including but not limited to intellectual property rights, rights of privacy and publicity, and the right to be free from defamation). YOU MUST USE ANY CONTENT FROM TRIPGENIE IN ACCORDANCE WITH APPLICABLE LAWS AND REGULATIONS AND SUBJECT TO ANY THIRD-PARTY RIGHTS. IN ADDITION, YOU AGREE TO INDEMNIFY AND HOLD HARMLESS US, OUR AFFILIATES, EMPLOYEES AND ANY OTHER AGENTS FROM AND AGAINST ANY CLAIMS, LOSSES, AND EXPENSES (INCLUDING ATTORNEYS’ FEES) ARISING FROM OR RELATING TO YOUR USE OF TRIPGENIE, INCLUDING YOUR SUBSEQUENT USE OF ANY CONTENT FROM TRIPGENIE; YOUR BREACH OF THESE TERMS, TRIP.COM’S TERMS AND CONDITIONS, TRIP.COM’S PRIVACY STATEMENT, OR ANY OTHER TRIP.COM DOCUMENTATION; OR YOUR VIOLATION OF APPLICABLE LAWS AND REGULATIONS.
If the Creatives reference any third-party products or services, it does not mean that the third party endorses or is endorsed by Trip.com, or is affiliated with Trip.com. Where TripGenie contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by Trip.com of those linked websites or information you may obtain from them.
Article 5 Ownership of Creatives
We do not claim ownership of Creatives or any other content you provide, input, or submit to or receive from TripGenie. However, by using TripGenie or posting, uploading, inputting, providing, or submitting content, you are granting us, our affiliates and our third-party partners permission to use the Creatives and related content in connection with the operation of our businesses, including, without limitation, the license rights to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat the Creatives and other content you provide; and the right to sublicense such rights to any supplier of TripGenie, to provide, maintain, develop, and improve our services, comply with applicable law, enforce these terms, and keep our services safe.
No compensation will be paid with respect to the use of your content, as provided herein. We are under no obligation to post or use any content you may provide, and we may remove any content at any time at our sole discretion.
You warrant and represent that you own or otherwise control all of the rights to your content as described in these terms including, without limitation, all the rights necessary for you to provide, post, upload, input, or submit the content to TripGenie.
Article 6 Creatives and Moderation
TripGenie may block text prompts that violate these terms, or that are likely to lead to creation of material that violates these terms. Generated images or text that violate these terms may be removed. Abuse of TripGenie, such as repeated attempts to produce prohibited content or other violations of these terms, may result in service or account suspension. You can report problematic content by contacting our customer support team.
Article 7 Disputes
These terms shall be governed by the law of Singapore, although this shall not deprive you of any mandatory consumer rights of the law of the country in which you are resident in.
The courts of Singapore will have jurisdiction over any dispute or claim arising out of or in connection with these terms, although this shall not deprive you of any mandatory right to choose instead to resolve any such dispute or claim in the courts of the country or region in which you are resident.