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Juan Santamaría International Airport to Tocumen International Airport flight

Explore the cheapest one-way and round-trip flights from Juan Santamaría International Airport to Tocumen International Airport over the next 90 days, with one-way fares from AU$ 155 and round-trip from AU$ 355. Based on Trip.com's latest 7-day flight data.

    • Cheapest
      SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Tue, Nov 10 | avianca
      AU$ 155 AU$ 271
      43% off
      43% off
      AU$ 271 AU$ 155
    • Cheapest
      SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Fri, Nov 6 | avianca
      AU$ 155 AU$ 510
      70% off
      70% off
      AU$ 510 AU$ 155
    • Cheapest
      SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Sun, Nov 8 | avianca
      AU$ 155 AU$ 510
      70% off
      70% off
      AU$ 510 AU$ 155
    • SJO 18:08
      1h 22m
      Direct
      PTY 20:30
      San Jose - Panama City | Wed, Nov 4 | Copa Airlines
      AU$ 181
      33% off
      AU$ 271 AU$ 181
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Wed, Nov 4 | avianca
      AU$ 183
      32% off
      AU$ 271 AU$ 183
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Mon, Nov 2 | avianca
      AU$ 184
      64% off
      AU$ 510 AU$ 184
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Thu, Nov 12 | avianca
      AU$ 185
      64% off
      AU$ 510 AU$ 185
    • SJO 05:35
      1h 28m
      Direct
      PTY 08:03
      San Jose - Panama City | Tue, Dec 8 | Copa Airlines
      AU$ 188
      31% off
      AU$ 271 AU$ 188
    • SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Tue, Dec 8 | avianca
      AU$ 188
      31% off
      AU$ 271 AU$ 188
    • SJO 13:00
      17h 25m
      1 stop
      PTY 14:00
      San Jose - Panama City | Sun, Nov 1 | Normal Airline
      Find more flights
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    • Cheapest nonstop
      SJO 18:10
      1h 25m
      Direct
      PTY 20:35
      San Jose - Panama City | Thu, Nov 5 | Copa Airlines
      PTY 06:40
      1h 22m
      Direct
      SJO 07:02
      Panama City - San Jose | Sun, Nov 8 | Copa Airlines
      AU$ 357 AU$ 520
      31% off
      31% off
      AU$ 520 AU$ 357
    • SJO 09:59
      1h 29m
      Direct
      PTY 12:28
      San Jose - Panama City | Tue, Dec 1 | Copa Airlines
      PTY 13:28
      1h 24m
      Direct
      SJO 13:52
      Panama City - San Jose | Sat, Dec 5 | Copa Airlines
      AU$ 357 AU$ 520
      31% off
      31% off
      AU$ 520 AU$ 357
    • SJO 10:03
      1h 25m
      Direct
      PTY 12:28
      San Jose - Panama City | Wed, Nov 25 | Copa Airlines
      PTY 10:34
      1h 28m
      Direct
      SJO 11:02
      Panama City - San Jose | Tue, Dec 1 | Copa Airlines
      AU$ 357 AU$ 520
      31% off
      31% off
      AU$ 520 AU$ 357
    • SJO 10:03
      1h 25m
      Direct
      PTY 12:28
      San Jose - Panama City | Mon, Nov 2 | Copa Airlines
      PTY 07:55
      1h 24m
      Direct
      SJO 08:19
      Panama City - San Jose | Mon, Nov 9 | Copa Airlines
      AU$ 367
      28% off
      AU$ 520 AU$ 367
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Wed, Nov 4 | avianca
      PTY 11:30
      1h 15m
      Direct
      SJO 11:45
      Panama City - San Jose | Sat, Nov 7 | avianca
      AU$ 370
      28% off
      AU$ 520 AU$ 370
    • SJO 14:46
      1h 26m
      Direct
      PTY 17:12
      San Jose - Panama City | Thu, Nov 12 | Copa Airlines
      PTY 06:40
      1h 22m
      Direct
      SJO 07:02
      Panama City - San Jose | Sun, Nov 15 | Copa Airlines
      AU$ 374
      28% off
      AU$ 520 AU$ 374
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Sat, Nov 7 | avianca
      PTY 05:30
      4h 20m
      1 stop
      SJO 08:50
      Panama City - San Jose | Sun, Nov 8 | avianca
      AU$ 355
      32% off
      AU$ 520 AU$ 355
    • SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Sat, Oct 31 | avianca
      PTY 19:50
      4h 50m
      1 stop
      SJO 23:40
      Panama City - San Jose | Sat, Oct 31 | avianca
      AU$ 364
      30% off
      AU$ 520 AU$ 364
    • SJO 09:30
      6h 45m
      1 stop
      PTY 17:15
      San Jose - Panama City | Thu, Dec 10 | avianca
      PTY 02:30
      7h 20m
      1 stop
      SJO 08:50
      Panama City - San Jose | Sat, Dec 12 | avianca
      AU$ 371
      28% off
      AU$ 520 AU$ 371
    • SJO 13:00
      17h 25m
      1 stop
      PTY 14:00
      San Jose - Panama City | Sun, Nov 1 | Normal Airline
      PTY 15:00
      6h
      Direct
      SJO 16:00
      Panama City - San Jose | Tue, Nov 3 | Normal Airline
      Find more flights
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    • Cheapest nonstop
      SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Tue, Nov 10 | avianca
      AU$ 155 AU$ 271
      43% off
      43% off
      AU$ 271 AU$ 155
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Fri, Nov 6 | avianca
      AU$ 155 AU$ 510
      70% off
      70% off
      AU$ 510 AU$ 155
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Sun, Nov 8 | avianca
      AU$ 155 AU$ 510
      70% off
      70% off
      AU$ 510 AU$ 155
    • SJO 18:08
      1h 22m
      Direct
      PTY 20:30
      San Jose - Panama City | Wed, Nov 4 | Copa Airlines
      AU$ 181
      33% off
      AU$ 271 AU$ 181
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Wed, Nov 4 | avianca
      AU$ 183
      32% off
      AU$ 271 AU$ 183
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Mon, Nov 2 | avianca
      AU$ 184
      64% off
      AU$ 510 AU$ 184
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Thu, Nov 12 | avianca
      AU$ 185
      64% off
      AU$ 510 AU$ 185
    • SJO 05:35
      1h 28m
      Direct
      PTY 08:03
      San Jose - Panama City | Tue, Dec 8 | Copa Airlines
      AU$ 188
      31% off
      AU$ 271 AU$ 188
    • SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Tue, Dec 8 | avianca
      AU$ 188
      31% off
      AU$ 271 AU$ 188
    • SJO 13:00
      17h 25m
      1 stop
      PTY 14:00
      San Jose - Panama City | Sun, Nov 1 | Normal Airline
      Find more flights
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    • Cheapest nonstop
      SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Wed, Nov 4 | avianca
      AU$ 183 AU$ 1,259
      85% off
      85% off
      AU$ 1,259 AU$ 183
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Mon, Nov 2 | avianca
      AU$ 184 AU$ 1,259
      85% off
      85% off
      AU$ 1,259 AU$ 184
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Thu, Nov 12 | avianca
      AU$ 185 AU$ 1,259
      85% off
      85% off
      AU$ 1,259 AU$ 185
    • SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Tue, Nov 3 | avianca
      AU$ 188
      85% off
      AU$ 1,259 AU$ 188
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Sun, Nov 29 | avianca
      AU$ 194
      85% off
      AU$ 1,259 AU$ 194
    • SJO 17:53
      1h 27m
      Direct
      PTY 20:20
      San Jose - Panama City | Fri, Dec 18 | Copa Airlines
      AU$ 198
      84% off
      AU$ 1,259 AU$ 198
    • SJO 17:53
      1h 27m
      Direct
      PTY 20:20
      San Jose - Panama City | Mon, Dec 28 | Copa Airlines
      AU$ 344
      73% off
      AU$ 1,259 AU$ 344
    • SJO 17:55
      1h 25m
      Direct
      PTY 20:20
      San Jose - Panama City | Mon, Nov 23 | Copa Airlines
      AU$ 346
      73% off
      AU$ 1,259 AU$ 346
    • SJO 18:03
      1h 27m
      Direct
      PTY 20:30
      San Jose - Panama City | Sun, Dec 13 | Copa Airlines
      AU$ 346
      73% off
      AU$ 1,259 AU$ 346
    • SJO 13:00
      17h 25m
      1 stop
      PTY 14:00
      San Jose - Panama City | Sun, Nov 1 | Normal Airline
      Find more flights
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    • Cheapest nonstop
      SJO 05:37
      1h 26m
      Direct
      PTY 08:03
      San Jose - Panama City | Wed, Nov 4 | Copa Airlines
      AU$ 181 AU$ 516
      65% off
      65% off
      AU$ 516 AU$ 181
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Wed, Nov 4 | avianca
      AU$ 183 AU$ 516
      65% off
      65% off
      AU$ 516 AU$ 183
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Mon, Nov 2 | avianca
      AU$ 184 AU$ 516
      64% off
      64% off
      AU$ 516 AU$ 184
    • SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Tue, Nov 3 | avianca
      AU$ 188
      64% off
      AU$ 516 AU$ 188
    • SJO 08:44
      1h 25m
      Direct
      PTY 11:09
      San Jose - Panama City | Tue, Nov 3 | Copa Airlines
      AU$ 346
      33% off
      AU$ 516 AU$ 346
    • SJO 17:55
      1h 25m
      Direct
      PTY 20:20
      San Jose - Panama City | Sun, Nov 1 | Copa Airlines
      AU$ 360
      30% off
      AU$ 516 AU$ 360
    • SJO 17:55
      1h 25m
      Direct
      PTY 20:20
      San Jose - Panama City | Fri, Nov 6 | Copa Airlines
      AU$ 360
      30% off
      AU$ 516 AU$ 360
    • SJO 17:55
      1h 25m
      Direct
      PTY 20:20
      San Jose - Panama City | Sat, Oct 31 | Copa Airlines
      AU$ 360
      30% off
      AU$ 516 AU$ 360
    • SJO 05:37
      1h 26m
      Direct
      PTY 08:03
      San Jose - Panama City | Mon, Nov 2 | Copa Airlines
      AU$ 365
      28% off
      AU$ 516 AU$ 365
    • SJO 13:00
      17h 25m
      1 stop
      PTY 14:00
      San Jose - Panama City | Sun, Nov 1 | Normal Airline
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    • SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Tue, Nov 10 | avianca
      AU$ 155 AU$ 271
      43% off
      43% off
      AU$ 271 AU$ 155
    • SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Tue, Dec 8 | avianca
      AU$ 188 AU$ 271
      31% off
      31% off
      AU$ 271 AU$ 188
    • SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Tue, Nov 3 | avianca
      AU$ 188 AU$ 510
      63% off
      63% off
      AU$ 510 AU$ 188
    • SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Thu, Dec 10 | avianca
      AU$ 189
      30% off
      AU$ 271 AU$ 189
    • SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Sat, Dec 5 | avianca
      AU$ 189
      30% off
      AU$ 271 AU$ 189
    • SJO 12:40
      1h 15m
      Direct
      PTY 14:55
      San Jose - Panama City | Thu, Dec 17 | avianca
      AU$ 195
      28% off
      AU$ 271 AU$ 195
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Fri, Nov 6 | avianca
      AU$ 155
      70% off
      AU$ 510 AU$ 155
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Sun, Nov 8 | avianca
      AU$ 155
      70% off
      AU$ 510 AU$ 155
    • SJO 12:40
      1h 20m
      Direct
      PTY 15:00
      San Jose - Panama City | Wed, Nov 4 | avianca
      AU$ 183
      32% off
      AU$ 271 AU$ 183
    • SJO 13:00
      17h 25m
      1 stop
      PTY 14:00
      San Jose - Panama City | Sun, Nov 1 | Normal Airline
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Displayed flight fares from San Jose to Panama City are based on average prices across airlines for the next 3 months, according to the latest Trip.com database.

Trip.com Price Insights: Flights from Juan Santamaría International Airport to Tocumen International Airport

What is the cheapest month to fly from Juan Santamaría International Airport to Tocumen International Airport?

The data is based on the past 12 months and shows the average one-way ticket prices from Juan Santamaría International Airport to Tocumen International Airport for each month in the Trip.com database.

Based on Trip.com’s data from the past 12 months, if you’re looking for a low-cost one-way ticket from Juan Santamaría International Airport to Tocumen International Airport, the best time to buy is in November, with an average price of AU$ 172. You’ll want to avoid September, when the average price can reach as high as AU$ 309.

AU$ 309
AU$ 241
AU$ 172
AU$ 104
    Cheapest
  • AU$ 178
    Oct
  • AU$ 172
    Nov
  • AU$ 197
    Dec
  • AU$ 222
    Jan
  • AU$ 195
    Feb
  • AU$ 221
    Mar
  • AU$ 264
    Apr
  • AU$ 255
    May
  • AU$ 282
    Jun
  • AU$ 270
    Jul
  • AU$ 234
    Aug
  • AU$ 309
    Sep

What’s the cheapest month to fly round-trip from Juan Santamaría International Airport to Tocumen International Airport?

The data is based on the past 12 months and shows the average monthly round-trip fares from Juan Santamaría International Airport to Tocumen International Airport in the Trip.com database.

Based on Trip.com’s data from the past 12 months, February is typically the cheapest month to find flights from Juan Santamaría International Airport to Tocumen International Airport, with an average price of AU$ 342. In contrast, December is usually the most expensive month, with average fares reaching AU$ 580.

AU$ 580
AU$ 461
AU$ 342
AU$ 223
    Cheapest
  • AU$ 540
    Oct
  • AU$ 427
    Nov
  • AU$ 580
    Dec
  • AU$ 484
    Jan
  • AU$ 342
    Feb
  • AU$ 436
    Mar
  • AU$ 507
    Apr
  • AU$ 568
    May
  • AU$ 421
    Jun
  • AU$ 441
    Jul
  • AU$ 368
    Aug
  • AU$ 414
    Sep

What is the cheapest day of the week to fly from Juan Santamaría International Airport to Tocumen International Airport?

The data is based on the past 12 months and shows the average ticket prices from Juan Santamaría International Airport to Tocumen International Airport for each day of the week in the Trip.com database.

Based on Trip.com’s data from the past 12 months, the cheapest day to depart from Juan Santamaría International Airport to Tocumen International Airport is Tuesday, with average fares typically lower than other days. You’ll want to avoid flying on Monday, as ticket prices are usually the highest that day.

AU$ 254
AU$ 234
AU$ 214
AU$ 194
  • AU$ 254
    Mon
  • AU$ 214
    Tue
  • AU$ 220
    Wed
  • AU$ 240
    Thu
  • AU$ 243
    Fri
  • AU$ 241
    Sat
  • AU$ 240
    Sun

Which airline offers the cheapest flights from Juan Santamaría International Airport to Tocumen International Airport?

The cheapest airline flying from Juan Santamaría International Airport to Tocumen International Airport is avianca (from AU$ 155) among 9 carriers operating this route. Based on Trip.com's latest 7-day flight data.

avianca
From AU$ 155
Copa Airlines
From AU$ 181
Volaris Costa Rica
From AU$ 705
Aeromexico
From AU$ 758
LATAM Airlines
From AU$ 780
American Airlines
From AU$ 919
Delta Air Lines
From AU$ 987
Apg Airlines
From AU$ 1,839
Iberia
From AU$ 7,105

Find more flights and airlines

What is the flight schedule from Juan Santamaría International Airport to Tocumen International Airport?

Check the schedule for flights from San Jose to Panama City and find the flight that best matches your travel plans.

Flight info.
Departure
Arrival
Weekly Schedule

  1. CM839

    Juan Santamaría International Airport

    19:15

    SJO

    1h 30m

    21:45

    PTY

    S M T W T F S
    Search

  2. CM115

    Juan Santamaría International Airport

    17:20

    SJO

    1h 31m

    19:51

    PTY

    S M T W T F S
    Search

  3. CM465

    Juan Santamaría International Airport

    05:49

    SJO

    1h 27m

    08:16

    PTY

    S M T W T F S
    Search

  4. CM341

    Juan Santamaría International Airport

    09:59

    SJO

    1h 29m

    12:28

    PTY

    S M T W T F S
    Search

  5. AV693

    Juan Santamaría International Airport

    01:50

    SJO

    2h 15m

    Direct

    05:05

    BOG

    S M - W - F -
    Search

  6. AV058

    El Dorado International Airport

    07:15

    BOG

    1h 55m

    Direct

    09:10

    PTY

    S M T W T F S

  7. AV699

    Juan Santamaría International Airport

    17:15

    SJO

    2h 10m

    Direct

    20:25

    BOG

    S M T W T F S
    Search

  8. AV040

    El Dorado International Airport

    23:35

    BOG

    1h 45m

    Direct

    01:20

    PTY

    S M T W T F S

  9. AV610

    Juan Santamaría International Airport

    15:10

    SJO

    1h 20m

    Direct

    16:30

    SAL

    S M T W T F S
    Search

  10. AV317

    El Salvador International Airport

    23:05

    SAL

    2h 5m

    Direct

    02:10

    PTY

    S M T W T F S

  11. AV699

    Juan Santamaría International Airport

    17:15

    SJO

    2h 10m

    Direct

    20:25

    BOG

    S M T W T F S
    Search

  12. AV058

    El Dorado International Airport

    07:15

    BOG

    1h 55m

    Direct

    09:10

    PTY

    S M T W T F S

  13. AV699

    Juan Santamaría International Airport

    17:15

    SJO

    2h 10m

    Direct

    20:25

    BOG

    S M T W T F S
    Search

  14. AV060

    El Dorado International Airport

    15:30

    BOG

    1h 45m

    Direct

    17:15

    PTY

    S M T W T F S

  15. AV697

    Juan Santamaría International Airport

    09:30

    SJO

    2h 15m

    Direct

    12:45

    BOG

    S M T W T F S
    Search

  16. AV056

    El Dorado International Airport

    13:25

    BOG

    1h 50m

    Direct

    15:15

    PTY

    S M T W T F S
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About Juan Santamaría International Airport and Tocumen International Airport

Learn about Juan Santamaría International Airport (SJO) and Tocumen International Airport (PTY) — including location, terminals, transportation, and travel tips.

Flight distance 538.82km
Cheapest one-way ticket price AU$ 155
Cheapest return ticket price AU$ 355

FAQs for Juan Santamaría International Airport to Tocumen International Airport Flights

  • How long is the flight from Juan Santamaría International Airport to Tocumen International Airport?

    Juan Santamaría International Airport to Tocumen International Airport takes about 1 hour on average. Actual flight time may vary depending on route, weather and air traffic.
  • There are around 9 daily flights from Juan Santamaría International Airport (SJO) to Tocumen International Airport (PTY).
  • The earliest flight from Juan Santamaría International Airport to Tocumen International Airport departs at 03:58, and the last departs at 18:05, with about 10 flights per day. Flight times may change, so please check the latest departure and arrival times before you travel.
  • The route from Juan Santamaría International Airport (SJO) to Tocumen International Airport (PTY) is quite popular. Without considering departure times or holidays, tickets cost around AU$ 474 in December, the most expensive month to book this route.
  • The earliest flight departs from Juan Santamaría International Airport (SJO) at 05:50 and arrives in Tocumen International Airport (PTY) at 08:14.
  • The latest flight departs from Juan Santamaría International Airport (SJO) at 18:08 and arrives in Tocumen International Airport (PTY) at 20:30.
    • The distance from Tocumen International Airport to downtown is about 16km, by taxi about 30 minutes.
    • The distance from Marcos A. Gelabert International Airport to downtown is about 5km, by taxi about 20 minutes.
  • The closest airport to Tocumen International Airport (PTY) is Contadora Airport. The distance is around 62km.
  • Copa Airlines is a very popular airline operating an average of 2416 flights per month.
  • One-way flights from Juan Santamaría International Airport to Tocumen International Airport currently start from AU$ 155, and round-trip fares start from AU$ 355. The current lowest fare is a avianca flight departing on Tue, Nov 10; prices may vary depending on availability.
  • Yes. Copa Airlines and avianca operate direct flights from Juan Santamaría International Airport to Tocumen International Airport, with an average flight time of 57 minutes, and around 66 weekly flights. Actual flight frequency may vary by season.
  • Based on Trip.com flight data for departures within the next 30 days with at most one stop, the average one-way price from Juan Santamaría International Airport to Tocumen International Airport is AU$ 619. Prices may vary depending on the departure date, airline, and availability.
  • Juan Santamaría International Airport to Tocumen International Airport operates around 63 weekly flights, mainly by Copa Airlines. Actual frequency may vary during holidays and seasonal schedule adjustments.
  • Enter Juan Santamaría International Airport and Tocumen International Airport, select your departure date and number of passengers, then compare flights by price, flight duration, and baggage allowance. Once you've chosen a fare, review the change and refund rules, fill in passenger details, and pay to receive your booking confirmation.

Most popular destination

Note: Prices shown on this page are estimated lowest price and include all taxes and fees found in the last 24 hours.

Book with no extra fees

Prices displayed in this page are all-inclusive prices (incl. taxes, fuel surcharge, regulatory fees, etc) with all fees confirmed before payment. Fees for baggage, meals, Wi-Fi, or other additional services are also included as shown in the flight cards.

Real-time pricing updates

Prices, availability, and travel information on this page were updated within last 24 hours—even in real-time. The more popular the route, the more precise the data.

Change & Cancellation Policy

Trip.com displays flight cancellation and change policies for each flight ticket during the booking process, including fees and applicable conditions. Please check the following scenarios:
Voluntary cancellation/change:
To submit a change or cancellation request, go to the flight bookings page, select the option to change or cancel your booking, choose the relevant passengers and segment, and submit a request. Please note that additional charges may apply according to the airline ticket policy.
Cancellation/change due to a flight schedule change:
If the flight has been rescheduled and you would like to change or cancel your ticket, you can submit an involuntary cancellation request. For more details about change and cancellation policies, please check the customer support pages.