4-Star Hotels in Riau Islands, Indonesia

Best hotel with the greatest service in Bintan. Location is near ferry terminal, felt like a 6 star hotel. They provide free shuttle service too. All the staff were SO POLITE and accommodating and no language barrier at all. They are very very friendly and very eager to make sure your stay is very enjoyable in every aspect. We felt so welcoming the moment we stepped in hotel grounds. Pool area was huge and room very spacious and clean. We wish we can visit every weekend if not for work commitments. It's indeed the super place to wind down, chill and relax.

Good location, close to the most of the attraction places. Hotel room is clean, impressed by the super clean and big bathtub. All the hotel staffs are friendly. Only one bad point is the aircon was not cool enough, even though the temperature was set at 16 degree. Breakfast has variety choices especially the pastry and bread. Definitely will come back to stay next time.

The hotel is super clean and new! I like how the mall is just right beside the hotel and we had a pleasant stay would def come back again! One down side is I requested for quiet room and room not near the lift but my room is so noisy in the middle of the night and I didn’t sleep well ): the breakfast is not to my liking :/ but the high tea tastes good! Everything else is prefect! Staff super nice and friendly! It’s very near every where I want to go! And also I like the view even there’s an old building the view is still super nice can see the sky~

- The place is clean , well-kept surroundings with nature like a lot of trees and the beach is very nice ambiance for you to relax. Relaxing atmosphere with quiet areas away from crowds.Friendly, attentive staff who make guests feel welcome. Will book again🤗

1. Well-equipped apartment. Safe, ironing equipment, umbrella, beach bag, crockery, cutleries, pot and pan and best of all – extremely comfortable bed and pillows and new air-conditioners! 2. Clean and modern interior. A few small flying insects that got into the room (inevitable due to the surrounding garden/forests and opening of doors) but thankfully, didn’t encounter any mosquitoes or ants in the apartment – what a relief! Fogging in the common areas is done twice a week – Tues and Thur late nights. Didn’t detect any unpleasant drainage smell in the toilet/shower so I’m perfectly happy with my assigned Queen Suite apartment! 3. Balcony views: (i) Block 1 is beach front apartments with full sea view (ii) Block 2 is made up of two sections: one section faces the Garden and the other section faces the Car-park (iii) Blocks 3 and 4 have either (i) Garden view - with partial sea view on highest floor) OR, (ii) Forest view – with partial sea view too on highest floor). (iv) Block 5 on the top floors have distant sea view (this block is on a slope and furthest from the reception and pool) 4. Friendly staff. My requests were attended to swiftly. 5. Private beach (shared among the 3 resorts there) is reasonably clean with fairly clear sea (there’re jelly fish warning signages). 6. Pool at Cassia is smaller but newer and cleaner than at Angsana. A new pool bar construction is currently being carried out in front of Cassia’s pool and the hoarding blocks the beautiful sea view from the infinity pool until mid Nov – what a pity! 7. Adequate breakfast spread but houseflies and birds were spotted in the restaurant – made me worry about the hygiene level 8. Various English movie channels but screen resolution was poor and images often lagged for a few seconds – makes the movie watching experience tiresome and annoying. Only the International news and Singapore channels did not suffer from lags/poor image quality 9. Some of the building and lift direction signs in the different apartment blocks are puzzling and confusing – the signs are probably very clear ONLY to the people who planned/designed them - certainly NOT easily understood by foreign guests! You need to get into the correct lifts in different buildings to reach the blocks furthest from the reception (to avoid climbing any stairs or slopes eg blocks 4 and 5). I only figured out the various sheltered linkways/correct lifts after a few trial and errors, lol! 10. Credit card is needed for room deposit during check in even if room cost was already paid in advance during online booking: 4 Million Indonesian Rupiah per apartment per night

The resort is very interesting with guestrooms within a tipi. The lagoon is lovely and clean. We were impressed with the guest services. From pickup at the ferry terminal to the arrival at the resort to check into our room, to dining to housekeeping to the security guard to the lifeguard at the lagoon, all staff were very friendly n nice. Due to the unpredictable weather, the housekeeping was very attentive to bring in our swim wear from outside into the tipi and closed up the tent. The only negative point was that the check-out time was too early at 11 am. Despite this, overall, we thoroughly enjoyed our stay at Anmon Resort.

I would like to thank the staff at Holiday Inn Resort for their friendliness, especially the front desk receptionist, Dhea. She patiently explained the hotel room details upon my arrival, and during my departure, she went the extra mile by assisting us in obtaining our ferry boarding passes before we reached the terminal. We are truly grateful for her outstanding service. Overall, our 3D2N stay was excellent! A couple of areas that could be improved: • The room’s fridge could be cooler. • Dinner options at the resort could be better and more variety. We had a wonderful experience and would love to return again.

Spent a chill weekend here and it was such a relaxing trip 🧘 The private villa with pool is absolutely perfect for couples or solo recharge time. Room was comfy, wifi was meh and the music from the bar was loud at night. Breakfast provided was good. For the price? So worth it ✨ Would totally come back for a quick reset

Villa is large and spacious, but felt old and not well-maintained. Upon entering the villa, we were immediately greeted by many dead leaves scattered all around the pool deck and floating on the pool. Floor also felt dirty, so we wore our slippers everywhere. The shower is outdoors, which meant we had to bathe with our slippers on. Bathtub’s drainage was not working despite a technician being sent over. With the pool brightly lit at night, we could see many impurities floating around inside + I swam head on into a FROG while trying to enjoy the pool at night. Breakfast was edible but unimpressive, and the latte tasted like water. We stayed in the Deluxe Suite Villa but our villa did not match the photos online. One good point about the villa is its location - it’s the closest accommodation to Plaza Lagoi, which has some good options and marts, and Lagoi Beach, which is beautiful at sunset and very clean. Overall, would not recommend this to family and friends unless they do a major revamp/vastly improve on their maintenance.

Friendly service from front desk staff. Housekeeping request attended to promptly. Used the pick-up service from Harbour Bay Ferry Terminal as I arrived quite late in the evening. Driver punctual and was waiting at arrival gate for me. Room was comfortable and clean. Minor traffic noise from nearby road.