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Hurry, promotion ends 28th February 2019!

Great Flight Deals

Great Hotel Deals

Terms & Conditions: Win Your Holiday Back

These terms and conditions set out the rules, conditions, provisions and clauses governing this promotion campaign-which is by participating into this campaign, eligible users can be the sole winner randomly picked or selected out of this campaign who is entitled to a Prize granted by Trip.com (“Promotion”).


Conditions of Entry

  • The promoter is Trip.com Australia Pty Limited, ABN 36 620 935 408 of Level 13, 2 Park Street, Sydney, NSW, 2000 ("Promoter").
  • Entry is open to residents of Australia aged 18 years and over, who enter the Promotion in the required manner as stated in these terms and conditions ("Eligible Entrants").
  • Employees of Promoter (including its affiliates and member companies under Ctrip.com International Ltd), its related bodies corporate, suppliers, agencies, licensees and their immediate families are not permitted to enter.

Duration of Promotion Period

  • The Promotion will commence at 0900 AEDT on Wednesday, 26 December 2018 and will continue until 2359 AEDT on Thursday 28 February 2019 ("Promotion Period").

How to Enter

  • To enter the Promotion, Eligible Entrants must visit https://au.trip.com and select desktop site, mobile site or app, sign-in or register an account, and make a flight or hotel booking over the value of $100 AUD during the ‘Promotional Period’.
  • Entries will be deemed to be accepted at the time of booking. Cancelled bookings are not eligible. Incomplete, inaccurate, erroneous, illegible or incomprehensible entries will be deemed invalid. Entries must be received by the Promoter during the Promotional Period. The Promoter accepts no responsibility for late, lost or misdirected entries.
  • Any costs associated with accessing the https://au.trip.com website or app remain the responsibility of each Entrant and are dependent on the Internet Service Provider used. Any costs associated with accessing the Promotion are the responsibility of each Entrant and are dependent on the Internet Service Provider used.

Selection of Prize Winner

  • The competition will be drawn at random using an electronic drawing method. Each of the eligible booking orders made by the Eligible Entrant during the Promotion Period will be counted as one (1) entry.
  • There will be one (1) draw which will generate one (1) Major Prize Winner at random from all eligible entries received by the Promoter during the Promotion Period.
  • The Major Prize draw will take place at 1200 AEDT on Monday 4 March 2019 at Promoter’s office on Level 13, 2 Park Street, Sydney, NSW, 2000.
  • The Major Prize Winner will be published on https://au.trip.com and notified by email by 1700 AEDT Tuesday 5 March 2019.
  • The Major Prize Winner must claim the Prize before 1700 AEDT Wednesday 5 June 2019. Although every effort will be made to contact the Major Prize Winner, should an unclaimed Prize draw be necessary, the draw will be held at 1200 AEDT Thursday 6 June at Promoter’s office on Level 13, 2 Park, Sydney, NSW, 2000.
  • The Prize Winner of any unclaimed Prize draw will be published on https://au.trip.com and notified by email by 1700 AEDT Thursday 6 June 2019, and he/she must claim such Prize before 1700 AEDT 6 Sept 2019, or his/her right to claim such Prize shall be deemed waived. If he/she fails to claim such Prize, the Promoter will not hold any further unclaimed Prize draw.
  • The Promoter will not enter into correspondence regarding the result of the Prize Draw.

Prize Details

  • There will be only one (1) Major Prize Winner. The Prize entitled by the Major Prize Winner will consist of coupon codes of the same value of the booking order which the Eligible Entrant made during the Promotion Period (“Prize”). For the avoidance of doubt, if the Eligible Entrant made several booking orders during the Promotion Period, the Prize’s value is the same with only one of the booking order he/she made which is drawn/selected randomly.
  • Total Prize value up to $10,000 AUD.
  • Prize is valid for any flight and hotel booking on Trip.com desktop site, mobile site or app for signed-in users (with Australian language version setting), and travel must take place before 26 December 2019.
  • The Prize (coupon codes) must be used before 20 December 2019.
  • Prize shall be subject to the detailed terms and conditions of coupon codes made by Trip.com:
    1. Coupon codes can only be used on Trip.com desktop site, mobile site or app (with Australian language version setting).
    2. Coupon codes can only be used to book a flight or hotel.
    3. Coupon codes can only be used for prepaid rooms.
    4. Limit of one promo code per booking.
    5. In case of booking cancellation, the coupon code used for that booking will automatically be returned to your account and be made available to use before 20 December 2019. Coupon codes used for bookings which are then modified by customer support will be considered null and void.
    6. Flight and hotel cancellation and prepayment policies may vary according to airline, class and room type. Please refer to the specific airline and hotel policies upon reservation.
    7. Trip.com reserves all rights to final interpretation of this promotion.
  • Prize has no cash value and cannot be transferred.
  • Travel Insurance is compulsory for some travel products and is the responsibility of the Major Prize Winner to purchase such insurance.
  • Once the Prize (coupon code) has been used for booking, terms and conditions of full cancellation and change fee will apply to such booking.
  • Any bookings made via Trip.com are subject to the standard booking terms and conditions of Trip.com (available at https://au.trip.com).
  • Hotel prices are correct at the time of publication and are subject to availability and change. Please visit au.Trip.com to confirm availability, prices, and applicable terms and conditions.
  • The pre-discount rate represents the full price for this particular room type. It may differ from the standard retail rate.


  • The Promoter reserves the right to request the Major Prize Winner to provide proof of identity, proof of employment status, proof of age, proof of residency and/or proof of entry validity in order to claim a Prize. Proof of identification, residency, age and entry considered suitable for verification is at the discretion of the Promoter. In the event that a winner cannot provide suitable proof, the winner will forfeit the Prize in whole and no substitute will be offered.
  • The personal information of Entrants (which is necessary for the Promotion) will be collected to enable the Promoter to administer and promote this Promotion, select the winner, contact the Prize Winner (or, if applicable, the winner of an Unclaimed Prize Draw), and to grant the Prize. Promoter will handle their personal information in accordance with the Promoter's privacy policy, which is available at: https://pages.trip.com/service-guideline/privacy-policy-en-au.html. If an Entrant refuses to provide or provide incomplete/false personal information, the Promoter may determine that they are not eligible to win the Prize.
  • Should an Entrant’s contact details change during the Promotion Period, it is the Entrant’s responsibility to notify the Promoter in due course. A request to access or modify any information provided in an entry should be directed to the Promoter.
  • By accepting the Major Prize, the winner agrees to participate in and co-operate as required with all reasonable media, social media and editorial requests relating to the Prize, including but not limited to, being interviewed and photographed. The winner will not be entitled to any fee or reimbursed for participating in these activities.
  • By entering this competition, Entrants agree to allow the Promoter to announce the Major Prize Winner on the Promoter’s Facebook, Twitter, Instagram, LinkedIn accounts, the Promoter’s website (https://au.trip.com) and within the Promoter’s electronic direct mail (eDM) communication.
  • To the extent permitted by law, the Promoter is not responsible or liable for:
    1. inaccurate/incorrect transcription of entry information;
    2. purported entries that are not received for any reason, including because they are lost, misdirected or stolen, or that are received, but are late, illegible, incomplete, sent with insufficient postage (where entry is by post), or sent other than as directed in the entry instructions;
    3. any problems or technical failures of any kind, including malfunction of any telephone network or lines, computer online systems or network, servers or providers, computer equipment, or software;
    4. the unavailability or inaccessibility of any service whether or not caused by traffic congestion on the Internet or at any website;
    5. unauthorised human intervention in any part of the competition;
    6. electronic or human error which may occur in the administration of the competition;
    7. any loss suffered or sustained, to person or property and including, but not limited to, consequential (including economic) loss arising in connection with the arrangement for supply, or the supply, of any goods or services by any person to a Prize Winner and, where applicable, to any family/persons accompanying a Prize Winner; or
    8. any injury or damage to persons or property, including to the participant's or any other person's computer related to, or resulting from, participation or downloading any materials in this competition.
  • The Promoter will not be liable for personal injury suffered during participation in the Promotion or use of the Prize, except to the extent directly caused by the Promoter's gross negligence or wilful misconduct. If requested by the Promoter, the Prize Winner(s), and his or her guests, must sign and return any liability release and indemnity provided by the Promoter and/or its contractors as a condition of a Prize being awarded. Failure to return the signed releases and indemnities may result in the entitlement to the Prize being forfeited and the selection of another Prize Winner.
  • This above conditions do not affect, and is not intended to affect, any rights a consumer might have, which cannot be excluded under applicable consumer protection laws.
  • To the fullest extent permitted by law, any liability of the Promoter or its servant or agents under this promotion is limited to the value of the Prize.
  • This Promotion is in no way sponsored, endorsed, administered or associated with Facebook.
  • This Promotion is authorised under NSW LTPS/18/30494, ACT TP 18/02430 and SA T18/2180.
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