Hotels With Gym in Islamabad Capital Territory, Pakistan

nice condition. I like this hotel, will come again to stay here, nice food also

The Hotel is Majestic, the traditional ambience and the design was very welcoming. Our room was clean and comfy with complimentary drinks like soft drinks. The breakfast buffet had a nice selection of local dishes. Overall, we were glad to have booked Serena Hotel for our first time in Islamabad.

I am writing to express my deep dissatisfaction with my recent stay at your hotel. I had initially booked a Deluxe Category Room (Room No. 313) with specific requirements, including the expectation of a room with a hill view. However, upon check-in, I encountered multiple issues that caused great inconvenience. The air conditioning in Room 313 was not functioning properly, making the room uncomfortable, and the bathroom facilities were not up to the standard that one would reasonably expect from an establishment of your standing. Due to these shortcomings, I was relocated to Room No. 501. Unfortunately, this change did not resolve my concerns, as this room did not meet my requirement of having a view, which was a key reason for selecting your hotel. I was given a city view wity damaged glass windows. I had clearly communicated my preferences in advance, yet they were not honoured, leaving me extremely disappointed with the level of service provided. It is unacceptable that despite raising these issues, no satisfactory resolution was offered during my stay. As a paying guest, I expect that my needs and requirements are treated with importance and professionalism. Sadly, this was not the case, and I felt that my concerns were not taken seriously by the hotel management or staff. I would like to formally register this complaint and request that it be escalated to the appropriate level of management for review. Experiences such as mine not only reflect poorly on the hotel's reputation but also result in a loss of trust and goodwill from guests. I hope you take this feedback seriously to prevent similar situations in the future. Regrettably, I must inform you that I will not be visiting your hotel again, nor will I recommend it to friends or family. This experience has left me thoroughly unsatisfied. I expect a prompt response from your side regarding this matter. Unsatisfied Guest,

It was a pleasant experience staying here. I really liked the room. The only areas for improvement would be the noise from the corridors and the shower’s water flow. Breakfast was excellent, and Mr. Shahrukh was exceptionally kind.

Overall it's ok, the service is friendly, the security is just a few guards with AKs, and the side near the market is a bit noisy at night.

The location of the hotel is very good, very clean and the environment is very good, next to the golf course, the environment is excellent. The breakfast is very rich and the service is good. Very safe and secure service is in place. There is hotel shuttle service. It feels worth it anyway.

Overall is good but specific for couples or single only not recommended for families, small size of apartment.