Hostels in West Midlands, United Kingdom

I booked my stay at Malacuna through Trip.com, but the check-in process was very confusing and frustrating. When I arrived, the lady at reception asked me to wait, which already felt a bit odd. Then, when I provided my booking details, she told me I had to pay £70 — even though I had already paid through the app. When I explained this, she insisted they hadn’t received any message from Trip.com and even asked if I was sure I booked through them, saying their system was connected to ******* instead. She also insisted on seeing something that specifically said “Malacuna” on my receipt. I showed her my booking confirmation, but she still told me to check with reception again at checkout the next day. The whole experience left me confused and a bit uneasy. While the stay itself may have been fine, the check-in process really needs improvement. Clearer communication between Malacuna and booking platforms like Trip.com would save guests from unnecessary stress and doubt.