Name: 25hours Hotel Frankfurt The Trip
Address: Frankfurt, Germany
Rating: 8

Switzerland

Zurich

Denmark

Copenhagen

Germany

Frankfurt

Hamburg

United Arab Emirates

Dubai

Indonesia

South Jakarta

the place was sooo aethetic!! got welcome drinks for our honeymoon and the best part was everything in the bar is free (unlike other hotels that charged snack and drinks in the mini bar). also super thankful to the reception staff for helping us get tickets to Lindt Chocolate Factory for the next day without additional fees! It was fully booked for 2 weeks!

Hotel room was clean and modern.
Customer service needs a lot of improvement, particularly a receptionist called Natasha. 
After collecting our luggages from the storage, I proceeded to asked her for the hotel room key as we have yet to check in. She then said ”she wouldn't know anything as I did not provide any details to her”. As a front desk staff, I would think it is part of your responsibility to maybe ask?

On another occasion, I asked her if it was okay to get something delivered to the hotel tomorrow as I forgot something and needed it urgently. Her respond was ”Isn't it too late now that I ask her?” The look on her face was a look of annoyance. 
I told her I could cancel it if it wasn't allowed. Eventually, my item was not delivered as she probably did not cascade the information to the staff on duty the next day. 

Would appreciate if she could respond nicely, especially when you're in the service line.
I'm not sure if it has anything to do with racism?? I've observed that she was very friendly and accomodate a guest of a different race whom asked her for a favour. 

If you'd like consistently good service, I'd suggest put your money elsewhere. The accomodation doesn't come cheap as well.

The hotel is centrally located in the heart of the old town, just a few minutes' walk from the metro station. To get there, simply walk straight from the station, past a small square, and it's easily accessible via either of the two small streets. The art museum, design museum, royal palace, and Nyhavn are all within walking distance. Despite its four-star rating, the rooms are surprisingly spacious with comfortable bedding, complimentary pour-over coffee, and a free minibar. The bathroom is large, though the towels were a bit worn, and the shower isn't in a separate enclosure, but this wasn't a major issue. The hotel's common areas are beautiful. Overall, it's a good hotel and offers excellent value for money in Copenhagen.

Very good location , can walk to city centre in 10mins, room is clean and cozy with great design.
Very good experience.

Good hotel with interesting design. Service, breakfast, cleanliness - all at a good level. Of the pluses: free mini bar (sir, beer, cola, water, peanuts, chocolate). Good powerful fan. Breakfast is expensive, but if there is no time and desire to find something in the city, it is quite the option (in a cafe in the city it turns out to be twice cheaper). 
Of the small drawbacks: Very design lighting of the rooms - seems to be a lot of small light sources, but as a result to collect the suitcase, we highlighted the lantern from the phone. 
Also at the hotel there is a restaurant, but there as it turned out you need to book a table in advance, i.e. there is a risk of staying without dinner if you haven't taken care of it in advance (but again there is Uber and in 10 minutes there are many good places where you will be happy).

We chose this hotel out of curiosity of its creative concept, it doesn’t disappoint us - unique/ energetic/ vibrant/ young/ in-trend with its own character. Friendly & helpful front desk team. Room is small but smartly structured to utilise space - especially love there are wall hangers to hang our clothes/ bags. 2 things kinda disturbing: the surrounding is not that feel safe, red light district and a lot of non-local we believe that wondering around eyeing on you for unknown reason; also the room doesn’t come with toilet door, if anyone needs to sleep with lights off, it will be awaken should there be midnight need to go to the WC. Maybe consider to have at least a curtain as a partition/ light in the WC itself ( there is a door to thenWC though)

25hours Hotels

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