Hampton by Hilton Aberdeen Airport

This hotel is quite honestly the worst I have ever stayed in. Firstly the car park was full and clearly not enough parking for the number of guest booked. When asking staff on wheres best to park they advised the boggy field at your own risk followed by the street where double yellows are positioned. There is a sign that suggests a reduced parking option at the airport but none of the three staff members mentioned this until I asked for more information. Secondly, The food ordering process is poor, you have to scan a QR code, place your order against a table number. sounds good until you want to also order a drink with your meal which you cannot do via the app, instead you must go to a separate bar and order and pay seperatly, who thought this is a good idea whilst some takes over your table that you've ordered food to whilst getting your drink. Thirdly, all staff seemed to be massively under trained and uninterested and one in particular was rude.

The parking at this hotel terrible, not enough spaces. Car park to small for hotel and fills up very early. We arrived at 5 and no spaces at all. Hotel surrounded by double yellow lines and also a field/bog behind it, which staff DO suggest you can park on despite the risk of getting a ticket or getting stuck. It took staff around 10 mins of me moaning at them to tell me i could park at the main airport which was around a 15 min walk away. Due to someone leaving i did manage to get a space at the hotel eventually however it was pretty stressful.Food is very average and both coffee machines broken at breakfast this morning…. I feel sorry for the staff as i can imagine they have to deal with parking issues day and out. Just poor planning from hilton/developers to open a hotel with not enough parking

So, maybe it's just Hamptons? This one: Reception really bad, No restaurant staff, dirty towels, Hairs / stains on sheets...... The list goes on. The facility is OK....... but. These hotels are mainly franchises. I don't think they do anything to support the Hilton brand. Hilton is a mark of quality. Hamptons are the opposite. Hamptons are generally managed by people who are representing the owner. The owners are relatively small organisations. What do they care about regular Hilton guests. Time is up, I'm not doing any more Hamptons. They are more like Youth Hostels than Hilton Hotels!

Had some issues prior to our stay and required the help and flexibility of the hotel - Connor and Lorraine were very understanding and helped take the edge of a stressful day for all! Super customer service, and Connor couldn't have been more helpful over the phone - Thank you.

Stayed here many times for 1 night business trip. Hotel staff great, nice touch leaving a thank you card and treat in the room thanking me for being Gold HH member. Not had that anywhere around the world. Rooms clean, comfortable. Breakfast good. Keep it up.

Stayed here for one night. Hotel was spotlessly clean, staff polite. I had one drink in the bar which was reasonably priced. Room was comfortable, breakfast was decent and plentiful. One concern I would have that would probably put me off using is the parking. I was lucky enough to get what was the last space. Despite the hotel appearing fairly quiet the car park was full with many cars parked in areas not meant for parking. The road outside had multiple cars parked on pavement some covered in tickets. I can only guess the car park is used by people flying out. There aren’t any obvious nearby options if you couldn’t find a spot.