Aberdeen (Westhill)

First of all the positives. Being a Premier Inn you know exactly what you are getting with the room and this was up to the usual high standard. The bed was comfy and the shower was excellent. Moving on to the downsides. The room temperature was baking hot, and with no aircon at this hotel I can imagine the temperature would be intolerable in the summer. The window only opens by a very small fraction, and not enough to let very much air in to cool the room. I was unable to sleep with the duvet in that temperature and ended up having to use a couple of towels from the bathroom to sleep under at night. Allowing the windows to be opened further would be very handy as I find I simply cannot sleep in a room that is 23 C. The main issue during my stay was the seagulls, especially the noise they were making in the car park all night. I would say I was lucky if I got around 3 hours sleep. Another big problem I found was my car was completely covered in seagull droppings in the morning, and I had to go to a car wash. There was even a seagull perched on top of my car while I was getting into it and it made little movement when I tried to shoo it away. Hopefully the hotel is able to go something about this, but this is possibly an issue that the hotel need to call in an outside party and the local council to help them deal with. Finally breakfast was what could only be described as chaotic. The poor young guy working there seemed totally rushed off his feet and the place seemed short staffed in the morning. There were no glasses, or plates, or bowls, or milk and it was a bit of a wait for any of these items to be brought over. He was doing his best but he really could have done with an extra pair of hands to help him.

Lovely friendly welcome. We were on the ground floor and at the rear of the hotel so no stairs to climb and quiet at night. Heating excellent as were the beds and bedding. Really good night’s sleep and a lovely breakfast at the convenient Shepherd’s Rest next door. Great staff and service in both places. Excellent value all round and convenient for visiting Costco and avoiding the city centr

The hotel was clean and good value for money, the staff was friendly too and check in was quick and easy. Liked that in reception you could help yourself to coffee/tea and milk for your room without having to hunt down staff to top up the supply.

What can I say except one of the best premier inn we've stayed in. We had room 9, accessible room. Upon arrival guy on reception very helpful, area very clean, a tea station available to help yourself to extra tea, coffee etc. Arrived at room.... spotless, smelt fresh and clean, bathroom was shining, spotlessly clean. Bed very comfy, warm room with adjustable heater. I asked for iron and board and the reception guy brought it along. We were very comfortable during our stay. Decided to have breakfast and it was beautiful. Buffet style, plenty hot food and cold selections. If any complaint it's the toaster!!!! 4 times I put bread through, still not toasted right.. maybe needs changing. Definitely value for money. We will certainly return here without hesitation. Do NOT be put off by 1 star reviews, honestly place was just lovely.

The room was smelly and mouldy. The window had mould too. The shower was leaking all over the bathroom floor. My room was on the second floor, and as soon as you get of the lift you'll see a dirty carpet, and further you go it gets filthier and smelly. There was no-one in reception to talk to when I left

We have stayed at Premier Inns many times and been very satisfied. This time the room we were allocated was in the"new wing" (8 years old!) On reaching the corridor there was a very bad smell which was also in our room. We returned to reception and asked for a change of room. The receptionist was very helpful and gave us a room in the older part which was fine. The same smell was present in the new wing on that floor too. Apparently it is due to the glue used on laying the carpet. The staff are constantly using air fresheners but they have limited (no?) effect. We were told others have complained about the smell too. In short if staying make sure your room number is less than 122 or 222!