This was my first time encountering an issue when booking a hotel abroad. I arrived at the Capital Centre Arjaan by Rotana in Abu Dhabi after 9 PM. Check-in was smooth. Upon entering the room, I noticed it was newly renovated, with a strong smell of construction materials, even though the Ctrip homepage stated it was renovated in 2023. I immediately contacted customer service to resolve the issue, but since it was already past midnight, I couldn't book another room for that night. Ctrip's customer service was quite responsible. The agent I spoke with, Xiao Cheng, was a girl who was very capable at problem-solving. She helped me find a nearby hotel and asked me to pay for it first, with the understanding that I would negotiate with the platform later. Overall, I'd give the handling process a 7 out of 10, as the information displayed on the platform was indeed incorrect. However, this hotel has now changed its renovation year to 2025. I paid over 1000 AED for my stay, but the usual price is only around 500 AED. I hope everyone pays attention and doesn't overpay; this hotel's price is not worth over 1000 AED. If I have the chance to visit Abu Dhabi again in the future, I will still choose to book my rooms through Ctrip!
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