Susan M
November 19, 2025
My friend and I went here as a last minute holiday 11th November 2025. Staff were AMAZING COULD NOT DO ENOUGH FOR US The room though was a disappointment,did not have the items that was advertised ie_ no tv,no air conditioning,no mini bar,no toiletries,no utensils, hairdryer,no electric kettle,no balcony or terrace.No games area Yes we had a lovely area on ground floor with a table and chairs to sit at outside your room. Yes you had crockery and cutlery but to be desired.We had to put bottled water into a coffee pot to boil water for making coffee and tea.Room also felt damp and always cold 1 radiator in the bedroom and that was it. We did go to reception and ask why the young boy says they had all this stuff before COVID but now owner does not do any of this now,so it is officially false advertising,and I think it should be marked a 2 ⭐ I hope the staff stay as they are very welcoming and pleasant,they speak to you and ask if we are ok. I have never had to complain about a holiday before and I've been a few places and I feel bad but I think this needs to be said so people can see what hotel is really like