Riu Palace Tikida Agadir - All Inclusive

The hotel reception has issues with racial and room type discrimination. My friends checked out at the same time as us and weren't charged any late check-out fees. Yet, they told us that 'all around the world,' hotels require a front desk check-out, which is absurd. They unreasonably demanded we pay a penalty of 240 Lira. If it weren't for returning a charger, I wouldn't have even needed to go back to the front desk. The cleaning staff entered our room twice, only to tell us we needed to check out, with no mention of any penalty. We were completely unaware until we were hit with an unfair fine at the front desk. My friend's room, checking out at the same time, didn't incur any fine. We completely vacated the room by 12:30 PM, only going to the front desk after 1 PM to return a charger. The receptionist said she would call the manager, but the manager was even more unreasonable. He just kept repeating 'please pay 240 Lira,' seemingly unable to understand or answer any questions. He was simply repeating himself, being incredibly rude and disgusting. Furthermore, the orange juice at breakfast had black particles every day, and the cantaloupe at dinner had even more unknown black particles. This absolutely filled us with unprecedented disappointment and anger on our first trip to Morocco. This is a terrible hotel. I will prevent all my friends from coming to this 'five-star hotel'.

The hotel staff were very helpful and friendly.

A really cool hotel! Beautiful, delicious, clean, and cozy. I definitely recommend it!

The hotel room is next to the swimming pool. There are so many mosquitoes and the hotel does not have any mosquito control measures. We were disturbed by mosquitoes in the middle of the night and could not sleep at all. Our faces and arms were all covered with big lumps from poisonous mosquito bites. It was painful and itchy. We went to the hotel front desk for help, but there was no mosquito repellent or mosquito coils. We could only fight mosquitoes in the room until dawn and did not sleep all night. When we left, we showed the front desk photos of the mosquito bites, but the front desk only said sorry, as if this is the standard of a 3000+ per night hotel???