Novotel Aix-en-Provence Pont-De-l'Arc Fenouillères

Very tired and shabby hotel. Stained carpets and badly in need of a lick of paint. Stayed for 3 nights as part of a trip to watch rugby World Cup. On the 2nd morning reported that the shower head had come off the hose. Got back to room at midnight and it had not been fixed. Not hard for housekeeping to have spotted the shower head sitting at opposite end of bath to hose. So 2 mornings out of 3 unable to get a proper shower. The hotel is understaffed. Hotel bar opening hours are a bit random. Overall this is a 4 star only in the eyes of Novotel. All in all my recommendation is “don’t unless you have no choice”

The hotel is conveniently located. Some bathroom renovations would be nice. I think it is more at the level of a Mercure from the same Accor family. I was expecting Novotel to be slightly better.

I did’t appreciate that the housekeeper entered into my room even though I put the sign do not disturb me. I went to complain to the receptionist and she kind of didn’t care.

Nothing special when you see the hotel, far from the city center. We needed to call a taxi to get in town and it took us 16 minutes even if was in the evening hours. Room is big, furniture not so new. Loved the breakfast area and the food, but this will not make me stay second time there.

Perfect for our family and our stay in Aix-en-Provence. Nice restaurant for dinner and good breakfast before we left. Staff were very nice and helpful.

The location near the motorway but still in a quiet area was really good. The pool and restaurant were excellent and all the people working there were really nice and helpful. We had a problem with the room that smelled of cigarette. The lady from the reception provided an air purifier and it helped. The cleaning of the room could be better.