The hotel's location is great, but after we checked in and turned on the air conditioner, we noticed a strange odor. We thought it would go away after a while, but it lingered for a long time. We went to the front desk and asked to change rooms. The staff said they were full and came up to our room to adjust the air conditioner, but the odor persisted. The staff later offered to refund our money and tell us to find another hotel. However, it was already past 8 p.m., and we were shocked by this solution. Why would we have to find another hotel on our own? We refused to accept it. The staff then called other hotels to see if they had rooms available. After several calls, they couldn't find any. Finally, they found one that had rooms, but it was twice our current rate. We wondered why we should have to bear the extra expense of the hotel's problems. After discussion, we decided to go out for dinner while the staff addressed the air conditioner problem. The odor was resolved, and we stayed the night. I think the hotel could have found a better way to help customers solve the problem instead of passing the problem on to them. This was a very poor experience.
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