Al Khobar Madinat Al Umal Hotels

I was speechless. The balcony I booked was not displayed when I arrived. I was tossed around for a day. The next day, I changed it to a balcony. I called for cleaning but it didn't come after waiting for a long time. I wanted to take a shower at night and couldn't wait any longer. I had to go downstairs to find a new towel.

The room facilities are a bit old. The faucets in the bathroom sink are loose. It takes a long time for the hot water to take a shower. The WiFi signal is not very good and the Internet speed is slow

1)Including me and other more than 20 peoples waited for more than 5 hours for check in process, even though I have confirmation of booking and prepaid. Hotel management team were not able to arrange room. Response from reception staff was “No more rooms available, don’t know about your booking confirmation“. One of them said they don’t have enough housekeeping staff for cleaning., even after room allocation we waited for 3 hours for cleaning up the room.Not responding to Telephones! Never expected from a 5 star Hotel. 2) complementary break fast was below average similar to 3 stars hotel and restaurant ambiance and dining furniture were just like dormitory!

good experience

The quilt has a clear smell of disinfectant water and the facilities are old. Have the conditions to book a better hotel

The owner is an Egyptian. He was very enthusiastic throughout the whole process. He helped arrange luggage, board and lodging. The hotel is very close to the security market, so it is more convenient to visit customers. I will continue to stay next time.

1. Hotel facilities are good, apartment, so no towels 2. The parking lot is very convenient, there are Chinese restaurants around 3km 3. The suite is very new and quiet. It would be perfect if you could have breakfast 4. Talk to the front desk about room cleaning 5. There is a washing machine or something, it is very convenient

It has complete appliances so u dont need to go out. Just buy groceries, stock up your ref and you are good. Its near a couple of supermarkets, some just walking distance. Quiet room it is. And very big space for privacy.

The hotel is a bit old, the bathroom has a smell, it may be a sealing problem.

The hotel is located in a remote area, and it may be a bit noisy in the morning due to the construction around it. The interior is very clean. The suite I booked has a separate bedroom and living room. The living room has a sofa, coffee table, and carpet, which is suitable for family outings. It is close to the coastline, and it is also good for vacation!