Hotels in Al Ula

"Advantages: Next to the old town, the building itself is part of history, and the candle lighting ceremony at night is very ritualistic. A few shortcomings: 1. The shower in the bathroom on the first floor of the double bed suite where I stayed was broken. There was no hot water but only cold water. The maintenance worker checked for half an hour and said it could not be repaired. As a boutique hotel, it was not informed of this situation before check-in, which is really wrong. 2. The room has no air conditioning, and fans can only be used for ventilation and cooling at night, but the fan in the living room suddenly stopped at around 3 am, and the room temperature rose rapidly, seriously affecting sleep. I hope the hotel can take guests seriously and not make such low-level mistakes."

"There were several issues during my stay. First, the balcony glass door could not be closed properly. I am quite sure the hotel was already aware of this issue, as their technician came and fixed it immediately without checking or asking any questions. However, I had to call twice before someone finally came. Secondly, the service quality does not match the price paid. The breakfast area is also very small. It was almost fully occupied, and the tables were placed extremely close to each other, which made the dining experience uncomfortable. In addition, while I understand that hotels require guests to check out on time, the way it was handled felt more like constant rushing. I received a call at 12:15 and another call at 12:55 to remind me to check out. If check-out time is strictly enforced, I would expect the same level of urgency for check-in as well. Lastly, there was inconsistency regarding the check-in time. My Trip.com booking confirmation clearly stated a 2:00 PM check-in, but the hotel informed me that check-in was only available at 3:00 PM."

"Once at the hotel, I thoroughly enjoyed my time, everyone is so friendly of course again Ola and Lorraine greeted me and take care of me during the stay. At the swimming pool, Mongkonpat and Zaher there were exceptional—always attentive and friendly, ensuring that every need was met with professionalism and a smile. Their service truly enhanced my relaxation and enjoyment of the facilities for my family. Leah stood out with her outstanding hospitality in the resturant. She was always welcoming, quick reaction and knows what we want, and provided excellent care throughout every meal and also another gentleman as well. Overall, the Chedi Hegra team exceeded my expectations. Their kindness, professionalism, and personal touches made my stay both comfortable and memorable. I am grateful for their efforts and look forward to returning in the future. Small suggestions: I have a small suggestion regarding the bicycles. Having bicycles are wonderful expereience from the hotel. However, The bikes provided were quite difficult to adjust, and the position of the pedals—being very close to the frame—made it hard for the kids to ride comfortably. More maintenance, and offering a greater variety of bicycle sizes or types for young guests and asian ladies like me with lower bicycles will be even better."

"I think I'll always remember this evening, little silver capsule-like campervans, landed in the rolling valleys of El Ola, they were miniature, adorable, small yet perfectly formed! In the huge tents near the campsite, people played all sorts of games. As sunset approached, the afterglow lingered in the sky, we sat amidst the vast desert and the heavens, and the time seemed to pass by in a way that didn't matter. After it was completely dark, the long-awaited Rock Movie time arrived. Following the twinkling lights, strangers gathered together to watch a movie projected onto the rocks, everything was simply too beautiful… And above, a sky full of stars accompanied me on my walk home."

"Am so glad I choose Cloud 7 Residence. I am a solo traveler to AlUla and I don't drive. Prior to my trip, i notice that quite a number of hotels/B&Bs do not offer meals and there are no restaurants nearby. Cloud & Residence has its own restaurant and therefore, it saves the trouble of looking for food. All staff there are very friendly and super helpful. Wifi works well. Hope I can visit again."

"The location is good, close to Elephant Rock and also near Winter Park, which is a tour pick-up point. However, getting from the room to the reception, pool, restaurant, spa, and fitness center requires a bit of a walk. Golf carts are available but often take a while to arrive. The shower was broken but was promptly fixed. Breakfast was delicious."

"The location and facilities are excellent. The only issue we faced was on the first night when the electricity went out at midnight for half an hour, then came back on, and two hours later, it went out again for five minutes. It was a difficult situation because we didn't know what was happening, and the front desk was far from our room, plus the phone was disconnected with the power outage. We received an apology message from the hotel manager along with a small cake. Other than that, honestly, the hotel is beyond amazing, and the breakfast is seven-star. The services are also worth experiencing, and we got a competitive price from the website, better than the hotel's direct price and other sites."

"Absolutely amazing stay! From start to finish everything was perfect. The service is outstanding — every staff member is genuinely kind, ready to help with any request, and solves any issue promptly. We were truly impressed; we’ve honestly never experienced anything like this before. We stayed at the Celestial Villa and it was fantastic — spacious, spotless and beautifully designed. We highly recommend it! The food at TAMA Restaurant was outstanding as well — we especially loved the breakfasts, which were simply exceptional. We also spent time at the Caravans area — it’s stunning, cozy and with the same top-level service. I was here with my mom, and she said she would come back again and again — and I couldn’t agree more! ❤️"