Holiday Inn & Suites Kalamazoo West

Property a bit “worn”. Larvae of some creature on the walls, crumbs, hair and other stuff under the bed.

This was my 2nd time staying at this hotel for work. What a difference a week makes?! This time around, the best attribute was the bistro, which was hospitable and pleasant. The food was okay, but the kind hospitality made the experience better. As for the room, there were so many disappointments. When my daughter and I initially entered the room, it looked like it was recently used as a break room or staff lounge. The small desk was pulled out between both beds with the chair behind it facing the door, a butt dent was noted on the 2nd bed, and a rubber glove was lying on the floor near the window. Since I had to prepare for work, I didn't bother calling front desk. Instead, my daughter and I used our own disinfectant products and sanitized the room to our comfort. Once done, we noticed a sizable beetle in our window. So, I took the critter out using my disinfectant spray and prayed it wasn't accompanied by family/friends. After learning I didn't have to report to work that night, my daughter and I decided to have dinner at the bistro. Her caesar salad was good, but my veggie wrap was okay. It was kind of bland. So, I ate half and decided to store the rest in the refrigerator in our room. Well, the next day, we went out for groceries only to learn the refrigerator has been broken the whole time. However, front desk moved rather quickly to replace it, which was really nice. It's hit or miss with any hotel nowadays. Not a bad spot, just time of day matters with hospitality.

We were greeted at the door upon arrival, very secure atmosphere. All the workers were kind & accommodating. Pool is accessible and check-out is amazingly at NOON!!! We'll be back again.

I choose the hotel because of the Amenities and when I got to the hotel the Amenities were not available. There was no offer for a discount or no apology for the misconception. Other than that hotel was spacious and clean

This property was convenient and affordable for our stay. I would stay again

Front desk clerk was nowhere to be found. Waited about 20 minutes with other guests and finally someone went to the hotel next door and got their front desk clerk to come over. Pool thermostat was broken so the pool was too cold for kids to swim in and thats the only reason we booked a hotel. Elevators were very dirty and one of two available was out of service.

Very quiet, NEWER, property. I never heard one other guest, good quality construction. I got a 2 room suite it has 2 tvs and lots of room. Highly recommended! Breakfast and dinner area with hot food available even though I didn't check it out. Its 1 mile from all major chain restaurants/stores including target (walkable)

It was ok. Hotel was pretty good. Front desk lady seemed very irritated..it showed in her attitude.

My husband and I stayed one night because of a wedding we were attending in the area. The room was very clean and decorated in a sleek and modern style. We were pleasantly surprised that there was a microwave and refrigerator in the room, as they were not listed in the room amenities. The staff were professional and polite. The bed was comfortable. We were impressed at the number of plug ins and usb ports on the nightstands on both sides of the bed, allowing us to charge all our devices conveniently within reach. No continental breakfast, but that was ok with us, and we didn’t take advantage of the restaurant on site, but it is a nice option for those interested. We would definitely recommend the hotel to others and look forward to staying there again in the future!