Kleopatra Dreams Beach Hotel

Consistently clean rooms and friendly staff. Convenient beach location near markets and activities. Beautiful outdoor and indoor pools. Comfortable beds with pleasant views.

TLDR; The hotel was likely bought by a hotel chain. Budget was cut compared to previous year. Whole stay was just a downgrade. 3/10. Wouldn’t recommend anymore. Long version: This was our second stay at this hotel. Previous stay was almost perfect 9/10. Food was perfect with lot of variety, bunch of staff that made sure that you had pleasant stay, etc. After a couple of days, we already knew that we would probably revisit this place next year. This year was the opposite. On our first day we arrived slightly before midnight, and the staff informed us that there is an issue with our room. Hotel's explanation was that there is a technician in our room, and they are waiting for his statement if we can go to the room. The estimated waiting time was until 4 AM. We argued with them that this is not acceptable since we already traveled for almost 9 hours and we would like to take a shower and sleep. Then they offered us lower grade room, but they could not give it to us only for one night. More hotel visitors were arriving, and they also didn't receive any rooms. After that the deception began. We contacted our travel agency so they can help us. The hotel staff were ignoring calls from the agency worker, and we had to hand them the call over from our phones. The agency worker wasn't able to help us since they told him the same lies. Suddenly no rooms are available because the hotel is fully booked. There was no technician in our rooms but other hotel visitors that were staying in our rooms. Around 2 AM two housekeepers arrived in the lobby and then we knew what was up. At 3 AM lots of visitors started to check out. When we finally received our room at 4:10 AM, the room's floors were wet. Overall cleanliness was barely at 80%. Previous visitors left hairbrush in the shower which wasn't cleaned. Sand was in the shower room, small stains on the bed, etc. We lost our first day of the stay due to sleep since we were able to get into bed only at 5 AM. When we woke up, we noticed that we didn't even have "side sea view" as we had booked. We went to reception to ask for a room change and compensation. They told us that they don't have any free rooms, and we can try to change rooms on the next day (which was successful) and as compensation they offered us "ultra-all-inclusive" upgrade but only for 3 days. We demanded that the upgrade should be at least for the full stay they refused. We filed a complaint with our travel agency but what they told us was shocking. They said that this was normal in Türkiye that the hotels are booked to 120-130%. They were trying to brush our complaints under the rug and pressured us to take the ultra-all-inclusive upgrade. We didn’t take it and filed for complaint (still no result, they have time until end of the august). After all this we started to "enjoy" our stay. The downgrade was obvious: 1. Less staff - around 60% of the staff compared to last year. They had to use food carts to clean the tables all the time because

There is just one word for this hotel. Amazing! Ok the pool could be a bit bigger and with some more sun beds since they all are occupied at 9.30 latest. The food is very good and fresh. A lot of choices every day for breakfast, lunch and dinner buffes. Dinner nights with different themes. There is also a BBQ outside during dinner time. Mostly with different kind of grilled chicken. I.e. chicken gyros/döner. The snack bar is open 12.30 pm to 4.30 pm and has hamburgers, fries, pizzas, chicken (nuggets and schnitzel) etc. And one special dish every day (ie parmesan pasta, chicken tortilla etc). Bar is open from 10 am to 11 pm and has real Coca cola, Fanta and Sprite. The beer included in all inclusive is Tuborg tap beer which is good. There is an ice cream bar included in all inclusive, also with many different pastries. The facilities and rooms are extremely nice and newly renovated. The pool is very clean and also seem to be cooled since it keeps around 26 degrees Celsius when it's 35 in the air. So nice! All staff is very friendly and professional. We are not beach people, but the beach is very nice. Although the first two meters in the water are sand. The next three meters are rock bottom which is uneven and slippery. This applies to most of Kleopatra beach except for some small parts. But we just love the cool pool at the hotel!