Fairmont Château Lake Louise

I’m in awe of Canada’s nature, but the hotel left me rather disappointed, especially compared to other hotels. Some floors were closed for renovations, which significantly affected the quality of my sleep. During my entire stay, I didn’t get a single full night’s sleep because all the noisy work was done from 8 PM onwards, often lasting indefinitely. Sometimes I woke up to the noise at 1 AM, which was, of course, very unpleasant—especially considering we weren’t warned about it or offered any discount for the inconvenience. The service was also quite mediocre. We constantly had to ask for things—there were no creams, no soap, or something else missing in the room.

best hotel in lake louise... the view was amazing front lake view

We received a room upgrade to suite at the check-in, which was fantastic. The concierge service could be better, we asked for utensils sent to our room and waited for 30 minutes. However, they ended up also sending a microwave to our room for us to heat up the foods.

When we checked in we decided to pay for the extra night. As soon as we got in the bedroom, we were completely underwhelmed with how small and outdated the room is. It is nowhere near worth that price. If given a choice, It’s not even worth $200. We paid $1275 for the first night and they took out $1711 for the second night. Immediately we cancelled the second night and asked to be upgraded to a lake view room for just the one night. They made us wait 2 1/2 hours for the new room to be available. It looked the same just a little spacious. The bathroom window does not have blinds so you can be seen in the bathroom. We just had to make a way to cover it when we use the bathroom. The biggest benefit is that lake Louise is just there, which was the whole purpose of our trip. It was nice to have the priority guest discount as well for the canoeing which my family enjoyed. Overall, we would still go back but will definitely wait for a much lower pricing than that we paid for.

Very nice and wonderful hotel. Good location for watching Lake Louise. Staffs are very helpful and friendly.

Service ok. Water heater (for bathroom) not working. Shower tap too tight to turn. Food ok. Overall only the location is excellent, the rest doesn’t match 5-Star hotel services.