Rixos Montaza Alexandria

Beautiful premises, in one of the best part of Alexandria and on historic grounds. Unfortunately, despite the staff being very friendly, I thought the rooms and service wasn’t worth the price. The bathrooms in the bungalows were subpar, food was meh and beach was also meh with aging beach beds.

Everything was great from the cleaners to the stuff help this was great and really we enjoyed our stay

I had a wonderful experience at Rixos Montaza. The chalets were super clean—special thanks to Ibrahim and Mohamed for their excellent work. The staff were incredibly helpful and friendly, and everyone did their best to make our stay enjoyable. The location is amazing, and the beach was perfect for swimming, especially the Nariman beach. The other beach is rockier, but it offers live music and excellent service. I would definitely recommend staying in the Nariman rooms rather than the Fouad rooms.

Excellent location, beautiful grounds, a good evening entertainment program, and a wide variety of breakfast options. Unfortunately, the service was the weakest part of our stay. Front desk staff were often difficult to reach, did not answer calls from the room despite 4–5 attempts, and were generally unwilling to assist with basic requests. Communication was also challenging as many employees spoke very limited English. We were initially accommodated in Nariman and later moved to the historic Salamlek Palace after raising concerns. While the room itself was better, the service problems remained unchanged. Salamlek appeared to be even more understaffed. There were also maintenance issues. We experienced condensation on the ceiling in the historic building. In addition, multiple QR codes provided by the hotel did not work, including the room service menu QR code. This is a beautiful property with great potential, but service standards are far below what should be expected from a luxury resort. Management should urgently review Front Office operations, staffing levels, guest communication, and service responsiveness. At present, the service quality is closer to a budget hotel than a five-star Rixos experience

We had the privilege to stay at the Cleopatra Forest for 3 nights and it was such a pleasant experience. We enjoyed every moment of our visit. Thank you for the hospitality and great service. Recommended!

Beautiful get away location

Rixos Montaza Alexandria is a wonderful place with a truly magical view. The hotel atmosphere, location, and overall experience were excellent. Breakfast was very good with a wide variety of options and great quality. The only downside during my stay was that I requested an exception for a one-hour late check-out, but unfortunately it was not accepted. Other than that, everything was very enjoyable and I had a great experience overall.l