Guest User
December 25, 2024
This is the worst of the seven hotels I have stayed in while in Kazakhstan. Somehow it received a five-star rating, but this is likely a mistake or misunderstanding—Novotel, with its four stars, is much better. The shower smells of dampness and sewage. The rooms are outdated. I haven't had such a meager breakfast in a long time. Any request at the front desk is an impossible task for the staff. The internet is slow. You have to wait about 10 minutes for the elevator. The room service food is of average quality and overpriced (they bring it from the restaurant, so you can't just order a club sandwich—you have to wait for a full meal).
This is the second time I am staying at this hotel. Both times were out of necessity, but there will definitely not be a third time.
