Booked a larger 1 king bed guestroom corner 2 months (Oct.22nd) in advance for Dec 22-26. Arrived at check- in and was advised they oversold and my selected tier of room was no longer available. Got a room 1 tier below what I paid for with a great view overlooking the main ***** (room 1100) and front desk provided 2 $15 comps to South City Kitchen. It's relatively quiet. Main entrance closed 2 out of the 4 days of my stay. 1st elevator- wouldn't take you to 11th floor because that button on both sides of the elevator doesn't work. It stopped on 11 if you called it from 11 to go down to the lobby. 2nd elevator- fully out off order. 3rd elevator was the only one fully funtioning in an oversold "full service" hotel over Christmas holiday. Staff was pleasant and professional. It's a shame what they probably deal with due to BS like overselling rooms booked 2 months in advance for the holidays and charging premium prices to do so, hence the average rating. This hotel really just benefits from its close proximity to all the amenities around it, professional valet, front desk and cleaning staff, and great views depending on room location. There are some places nearby that might provide similar service and save you money but aren't as convenient and walkable. The location is absolutely great, booking and maintenance during my stay - not so much.