Great location, and recently opened after reno, with a rating at the time of booking of 9.2. Staff are friendly and room looked like new. Food was good, once it arrived. We did get complimentary drinks due to the limited menu (being pre-ordered) and our mains were delayed 45min due to a large party given preference. Check-in was confusing, and was actually at Waterhead Inn across the road not the Lake house. Reception was at the bar, which was odd. Initially given the keys to someone else’s room, but once sorted we found our room but was very warm, no fan or air con so had to leave window open which was then noisy. Tv remote was replaced for correct one. Noted no fridge to keep some cold drinks or a safe, but also strangely-no hooks in ensuite to hang towels. Breakfast food was good, although a bit chaotic, very busy, narrow walk ways and steps to negotiate, also the team were holding meetings with contractors and doing admin amongst the diners which didn't help, made us feel we were up late each morning and getting in the way. A restaurant Front of House and a separate reception/office would certainly help a hotel of this size.