Hotel City Heart

The location near Jallianwala Bagh, the Golden Temple, and Heritage Street is praised. Guests appreciate the helpful staff, comfortable beds, and clean, well-maintained rooms, ensuring a pleasant stay.

Internet was not working at all, they had 0 internet services. Had to ask multiple timrs to get it fixed. We had to ask even for water bottles so many times, there was some glass which was apparently broken already and we didn’t notice, on our checkout we were forced to pay for it, the manager and receptionist were so rude and their behaviour was pathetic.

I recently stayed at this hotel, which boasts an unbeatable location - just a short walk from the golden temple and situated in the heart of the temple campus. However, despite its prime location, the hotel fell short in providing basic amenities such as a kettle and door mat outside the bathroom. Unfortunately, the cleanliness also left much to be desired. The bed sheets and towels were not clean, and the housekeeping service only made the bed without changing the sheets. To our dismay, we found that the extra pillows provided had been used by previous guests and were dirty, yet they were not replaced or cleaned before being offered to us. It's clear that the hotel is still under development. Additionally, the wifi connectivity was poor, particularly in the basement area. While the location is a major draw, the hotel needs to focus on improving its amenities and services, particularly cleanliness and hygiene, to provide a comfortable stay for its guests.