Mercure Hotel Amsterdam West Reviews

The service staff were very friendly and helpful. The room was spacious and clean. Overall, a great experience.

Perfect hotel, lovely staff! However this was closer to the airport when we were having to travel to the city centre every day! However this is a regular bus that comes every 10 minutes

The hotel is fine, but a little bit overpriced.

It was ok.

The overall experience is good, with smart check-in, the experience is maxed out.

The entire room was clean, comfortable, and a hotel where you could relax with peace of mind. I would definitely like to stay again next time. Especially recommended for women!

Really enjoyed our stay, was clean and staff were super helpful and couldn’t do enough for us all. Food in the restaurant and for breakfast was brilliant and we were very relaxed. Only thing was that, that was no baby changing unit considering you advertised that child are free. Near a bus stop too so very easy to get to anywhere- would recommend.

Staff were unhelpful, communication was impossible due to their phone number not in service, poor response to email and unclear directions. At the hotel we were told we had to to do everything through the on line travel site (Ex…..) whom we could not reach due to lack of service on our mobiles. Consequently we spent the night in the airport on a bench. Worst travel experience ever.

Decent property, close to the airport, foul smell in the lift when we arrived that was eventually taken care off. Not bad for a quick stay.

We were so happy with our stay here! It is easy to get from the airport by bus, and the hotel sent us a helpful email ahead of the trip with the navigation details, as well as a recommendation to buy an Amsterdam travel ticket at the airport, which got us everywhere in city during our 3 day stay. At the hotel there was delicious breakfast with a good variety of protein options. There is a peaceful garden area with a fountain, and a lovely patio off the bar area to enjoy it. Staff was friendly and helpful.

My experience at this hotel, wasn’t too good and I will explain why. When I have arrived at the hotel, there was a queue at the check in desk, that is totally understandable. What is not not understandable, is why it was taking extremely long for the 2 staff members to process the check in for each guest. We were about 10 persons in the queue, and it took about 45 min until I was served. I have asked the receptionist what went wrong and he blamed the slow system. All right, I accepted the situation and went in my room for the 5 hours sleep. In the morning I was in a rush of course, after such a short night. I left the key room, as I knew that I haven’t had any consumption or nothing on my room. The receptionist stop me like I was about to run without paying, and she told me that I have to pay the city tax and some hotel fees that weren’t paid. I said that if there are any taxes like these, I am meant to pay them at the check in. Not at the check out. She said that it was a mistake. And I said that it is not my fault that it was a mistake, and now I don’t want to pay the waiting time for my Uber that was waiting outside, because they made a mistake. Of course I have paid in the end, but I didn’t like at all the approach of the receptionist, and the tone of her voice, like I was the sneaky one in this situation. Other than this, room was ok, clean, and I can’t say more for the 5 hours spent there. 😃

The hotel is very near a bus line that we could take into the heart of Amsterdam or to the airport which was really convenient. Staff was efficient and reasonably friendly and the room itself was quiet and clean. There’s a great big park and a lake right south of the hotel which would be lovely to spend time in.

This is an average level hotel, far from the city centre and without public transport nearby. The window at our room was broken and one of the towels in bathroom was really dirty. The breakfast was very good and the bed was comfortable.

Because of so many cancelled flights, check in took too long. Rather than waiting in the queue we had a lovely meal in the restaurant. When we rejoined queue still waited 40 minutes