Hotel2Stay Reviews

Response from Property: Dear Mohammed and Kimia,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.We would like to address a few of the points you have raised in your review. First, we do want to clarify that the city tax is a standard fee that applies in all cities across the Netherlands. This charge is mandatory and varies depending on the city, and it is disclosed before you finalize your booking. Similarly, the €100 deposit, which is also communicated at the time of booking and upon check-in, is a policy we have in place to ensure the room is kept in good condition and to cover any incidental charges.Regarding the issue with smoking in your room, we want to reiterate that smoking is strictly prohibited in all indoor areas of the hotel, as clearly outlined in the house rules, which you acknowledged by signing at check-in. There are also visible signs throughout the hotel and inside each room indicating that smoking is not allowed. Our staff is tasked with enforcing these rules, and when our colleagues addressed the smoking penalty, the response was unfortunately very heated. We understand this situation was upsetting, but our team is committed to maintaining a comfortable environment for all guests, and they followed procedure in this instance.Additionally, we feel it is important to clarify that concerns about the cleanliness of your room were only raised after the smoking penalty was discussed. As a hotel, we have high standards for housekeeping and typically perform daily cleaning, including changing bed linens and towels. Based on our internal checks, we do not believe there is an issue with the cleanliness standards, as they are generally in line with our regular practices. We do apologize if your room did not meet these standards during your stay, and if any oversights occurred.Safe travels.Kind regards,Larissa – Front Office SupervisorHotel2Stay

Response from Property: Dear guest,Thank you for sharing your review! We’re glad to hear that you found our location so convenient, with easy access to all four transport systems—tram, metro, train, and bus—just steps away from Sloterdijk Station. It’s great that you appreciated the value of staying here, with larger spaces at a more affordable rate compared to the city center.We’re also pleased to know that the quieter environment suited you, while still being close to popular spots like Zaandam and Zaanse Schans. We’re glad we could resolve the issue with the sink promptly the next day, and we appreciate your understanding.Thank you again for your kind words about our cleanliness and service. We hope to welcome you back soon!Kind regards,Sterre – Front OfficeHotel2Stay

Response from Property: Dear Guest,Thank you for your review! We hope you had a pleasant stay with us.It’s indeed true that when you purchase a coin for the washing machine, the money is not refunded. We’re sorry to hear that this was not what you expected.We look forward to welcoming you back to our hotel in the future!Kind regards,Sterre-Front OfficeHotel2Stay

Response from Property: Dear Mr. Wong,Thank you so much for taking the time to write this review!We appreciate your positivity.Thank you for mentioning the kitchen; we do indeed have one in every room, along with all the supplies for cleaning it.Yes, we sell coins at the reception for the washing machine and the dryer.The Station Sloterdijk is a 3-minute walk, indeed. From there, you can take the metro, tram, bus, and train, which will take you everywhere in Amsterdam. Thank you for mentioning that!We hope we can welcome you back to our hotel soon!With kind regards,Hotel2StayTeam Reception

Response from Property: Dear guest,Thank you for sharing your wonderful review! We’re so happy to hear that you enjoyed your stay and found our location to be a great base for your Amsterdam visit, with convenient transport links to both the airport and city centre.We’re also delighted that our staff could make your partner’s birthday extra special by decorating your room and leaving a gift. It’s always our pleasure to help create memorable experiences for our guests.It’s great to know that you appreciated the nearby grocery stores, restaurants, and the 24-hour mini mart in our lobby. We strive to provide everything you might need for a comfortable stay.We hope to welcome you back soon!Kind regards,Sterre – Front OfficeHotel2Stay

Response from Property: Dear Jimzo, Thank you for your wonderful review and beautiful photos of our hotel. We are very happy to hear that you enjoyed your stay and that you liked our microwave, kitchen utensils and dishwasher. We are also glad to hear that you found our location convenient. You can indeed travel easily from our hotel and it is easily accessible from various locations. Our reception staff do their best to provide you with good service 24/7. As a hotel, we believe it is important that the rooms are cleaned thoroughly, and our housekeeping staff do their utmost to help you. We hope to welcome you in the near future!Kind regards, Samira - Front officeHotel2Stay

Response from Property: Dear Guest,Thank you so much for your kind review! We're so happy to hear that you received a warm welcome and helpful assistance from our staff during your stay. 😊 It really means a lot to us!Also, thank you for sharing your beautiful photos, they really capture the essence of your experience, and we loved seeing them!We hope to welcome you back for another great stay soon!Kind regards,Sterre-Front OfficeHotel2Stay

Response from Property: Dear guest,Thank you very much for your detailed review. We are pleased to hear that your check-in was fast and easy and that our staff provided friendly service. It is great to know that you found the amenities in your room useful, including the kitchen utensils and washing-up products.We are also glad that you appreciated our convenient location near the bus and train stations. While the immediate area has fewer attractions, it is wonderful that you were able to explore the local shopping area and enjoy the more affordable prices compared to Amsterdam city centre.We hope to welcome you again in the future.Kind regards,Louise - Assistant Front Office Manager.

Response from Property: Dear James,Thank you for your lovely review!We are glad to hear that you enjoyed your stay with us. The hotel is located right next to station Sloterdijk. You can take the bus, metro and tram. Within 10 minutes you will be in the city center of Amsterdam. Our team does their utmost best day and night to fulfil your wishes. We hope to welcome you again in the future to Hotel2Stay!Kind regards,Chaimae - Front OfficeHotel2Stay

Response from Property: Dear Guest,Thank you for your lovely review!We are glad to hear that you enjoyed your stay with us. The hotel is located right next to station Sloterdijk. You can take the bus, metro and tram. Within 10 minutes you will be in the city center of Amsterdam. Our team does their utmost best day and night to fulfil your wishes. We hope to welcome you again in the future to Hotel2Stay!Kind regards,Chaimae - Front officeHotel2Stay