I loved the room we were provided. The room and the bathroom was large and very clean! The shower was amazing. However, it was very difficult to enter the hotel from the street, climbing narrow steps while pulling luggage. I was surprised there was no lobby, we rang a doorbell for staff assistance. For assistance after this, staff could be reached by a desk phone which called them from a downstairs office, but it was unmanned from 11pm-7am. We felt isolated. In the morning, we had an early departure and couldn't stay for the breakfast but it looked very nice. The woman preparing breakfast and also responding to the help phone was very nice and was able to find another staff member to assist us getting our luggage to the street in time to catch our Uber. The area of the hotel, close to the Museumplein, was very convenient!