On the day of check-out, I asked for a statement from the front desk. A female staff member at the front desk said that there was no printer, but would send me the statement by email. I asked when the deposit for the four orders would be refunded to my card? The female staff member said that it would be refunded to my card within 5 working days, but it has been five days since I checked out, and the hotel has not sent me a statement, and the security deposit deducted by the hotel has not been refunded to me. I have contacted Ctrip several times, and it has been three days. Ctrip's handling staff is changing people every day, but nothing has been resolved.
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