Myself, husband & kids travel to Disneyland almost every year ! We enjoy trying out different hotels, We've been wanting to stay at this hotel for sometime now but it was always sold out. Things we did enjoy were all the outside amenities, & they also have a nice selection for breakfast buffet!
We did unfortunately run into several issues with our room, management & staffing. The bathroom sink was clogged up, the water didn't get hot, & the continuous knocking on the walls from the washing machine. & i can't go without saying how loud the pull out bed was, you cant even sit on it without waking up the entire room! I also had someone calling the room phone playing on the line. Additionally the amount of MICE you can hear in the pipes in the parking garage is stomach turning & frightening!
When i contacted the front desk about these issues they were very rude, unkind & unprofessional! I followed up with the manager the next day & they said they would put everything in writing in a email, that we discussed & promised to make it right, but ive yet to receive that email.
With that being said the hotel does have potential, with more extended training to staff & plenty of updates & maintenance to the buildings. We wont be staying there again!