Wyndham Garden Ankeny/Des Moines

It took 3 people to check us in, we had no hot water in our room. The room had also not been heated so it was about 50 degrees upon entry. The sheets they use on the beds do not cover it fully. There was no comforter, and they were unsure if they could get us a an additional blanket ( they did). We asked to move rooms, abd the first thing we were asked was if we had disturbed the bed (because clearly they do not have adequate staff to tidy up the room) and after several difficulties and 30 minutes of that, we said we would simply return to the original room. We were reassured that if we ran the water for 3-4 minutes, we would get hot water. There was hot water in the sink, but the shower water was barely warm. Additionally, the toilets have not been properly installed as it can shift on the floor very easily. Finally, I had indicated that I would pay at property through *******, and before we even checked in, my credit card had been charged by the hotel. There were a number of other issues with the property and room that are less egregious, but overall this was one of the worst hotels I have ever stayed at.

Very disappointed in the condition of this property. I have stayed here in the past and was very surprised at the decline. There was no dining room available with coffee or tea in the morning or any breakfast.

The remodel and making the hotel non smoking are great improvements. The rooms are much nicer, on par with 3 star hotels. The hallways could use an upgrade, but overall, one of the nicer hotels for the price in the area.

I was not impressed for the money I spent for three nights. Went to get a cup of coffee in the morning before breakfast and the coffee was cold. The front desk lady told me to pour another cup and it would be warmer. That wasn’t the case, it was colder than my first attempt. Then when I asked for more coffee pods for the room, it was like I was asking for something that was being rationed. Then we had an issue with the door to our room. The lady at the desk didn’t care. She even let me know when dealing with the door issue I had been to the desk to complain four times that morning, she was wrong, I’d been there only three times. When dealing with the door issue she was still consumed about me saying the coffee was cold. We did not get the bang for our buck. When checking out, we were not asked about our stay. The front desk lady was more concerned about her personal phone calls and being annoyed when we needed something. The didn’t offer a breakfast but offered a certificate for 5 dollars off breakfast at the restaurant in the same building. The front desk lady was annoyed when we asked for certificates every morning as she had to fill the certificate out. As I drove around Ankeny on a weekend, the hotel parking lots looked full, this one was the exception and was not.

They have done some remodeling since the first time we stat there. The beds comfortable. The pool is nice.

It is in the middle of a remodel but the parts that were done were very nice. It was clean and quiet

They have been renovating this property for over 2 years and the workmanship is shoddy and amateurish. In the hallways, the carpeting is loose everywhere and the trim at the baseboards and around door jams is partial. The work in the rooms is mismatched and non-professional. We stayed 4 nights and had to ask for new towels frequently as there was no place to hang a towel for possible double use. There computer system was not working at the front desk and so they wrote down my info and credit card number. I was called at 9:30pm at night on our 3rd night in the property and was told my card was declined. I stopped by the desk so they could check the card with what was written down and they said it was declined again. I checked my bank app on my phone and IT WAS NEVER DECLINED. It was accepted the first time they ran it. This is a no go for us ever again and I can't believe this company allows their brand to be represented in this type of facility.

Property was under construction, strong odor. Rooms were fine. Booked in and booked out less than 4 hours later, back exit was not locked

This property was so nasty! I think it’s in the middle of renovation but they’re still renting the rooms. It was dirty, unfinished, bugs all over and the hallways smelled like mold/mildew.