Sheraton Annaba Hotel

To say that it is the best hotel in Africa and Algeria, I would also like to thank the receptionist "Bilal" for the good treatment and the constant smile with customers, especially my friends from outside Algeria.

Very deeply disappointed by this Hotel. The only thing that ties it to the Sheraton chain is the name! Absolute worst case of mismanagement that I have seen in Algeria. I do not know the standards by which they hired the staff, but they are in no way familiar with the basics of hospitality and accommodating the guests. The receptionist Amira is rude, impolite, unprofessional, and inefficient, she did not allow me to check in early, although I had requested it and sent them my arrival time days in advance. She refused to help although she could. Her colleague Sabri on the other hand was very polite and he helped me check in early without any fuss. The staff rang to my room at 2 AM because they forgot to check my card details. Instead of emailing me or leaving me a notice, or calling for details, they chose to deactivate my key, so I went all the way up to my room only to come back again. The buffet was below average, I’ve stayed at 3-star hotels that offered a wider variety. The rooms are not sound proof. On my first night there was an event at the hotel, and I heard loud music very late at night and could not sleep. My advice to any shareholders, change the manager, change the staff, or educate them! My advice to potential guests, you’ll find other better hotels, this is a big fiasco.

Staff very helpful and friendly and clean I would’ve liked to have a dip in the pool but was close for maintenance for the week I was there apart from that breakfast excellent i definitely recommend

Modern design for a hotel whose air conditioning does not work. The room was hot so we had to open the window (luckily we could). There was no hair dryer in the room nor would any front desk staff bring one to us. I had to ask for an extra pillow multiple times from the front desk. The hotel does not accept major USA credit cards. We only ate breakfast at the hotel and it was as if the staff had no training or experience in serving breakfast. They were clueless in providing simple tea. It was embarrassing for a Marriott Sheraton and in an ultra modern hotel. There were no managers on duty. Would I stay here again? Never. Would I recommend it to others? Never.

The staff treated us like royalty and our room was big and very clean. The bed especially had great linens that felt very clean and crisp. Thanks!

A big thanks to Aymen at Al Pesto restaurant, real customer oriented with a big smile and fast movement ^^ Also for the two ladies who cleaned perfectly my room and tied my clothes and arranged my staff very well , Thank you Ms. Karima and Ms. Wahiba ❤️