Les Loges Annecy Vieille Ville

We just checked out and we were VERY disappointed . This is NOT a 5 star accommodation which is how they advertise on their website and certainly not worth over $500 a night , which is what we paid. 1.Apartment, not hotel: this was not indicated in description. Absolutely no service that is even close to a hotel, much less a 5 star. 2.No instructions on how to check in.  3.Difficult to find & only way we knew is because we asked at a local restaurant: took us 1 hour to find location & to figure out how to enter.  4.Couple at restaurant downstairs, gave us the key & said don’t expect Hotel service , they were unable to help us with any issues. 5.Breakfast ridiculous for 5 star & price paid: 2 croissants, small baguette, 1 stick powdered cocoa, 2 small honey jars, 1 small oj: not even butter. 6.dirt in bathroom, shower 7.5 star implies service: ; no service here. 8.Stained sheets, stained ironing table, useless coffee maker/not working for 4 days, even after I complained.  9 Texted & emailed  with issues. response next day 10 If there is an emergency after hours, or you loose your key, what is the option that guests have ? No instructions , no directions, no one who can help.  Priced as 5 star, with no service. False advertising, complete lie, scam. This is a 2 star Air B & B , certainly not 5 star as they advertise. I plan to report them /owners to the French tourism administration because it really is not fair. (See pic)

The property is very nice but this definitely does not have the amenities and services of a five-star hotel. First of all it is a private residence. There is no concierge, no front desk, no spa, no gym, I know other rooms beside the rooms you stay in. The rooms are very nice but are missing some basic things especially since they rank themselves that's why I start. There was no lotion, no conditioner, and that toiletries were not luxury. Just average. They included breakfast it's just a basket of bread and jam they didn't leave at the door with some yogurt and butter. The residence does not have its own parking. You have to use private parking but at least it's close to the residence. The manager of the restaurants downstairs is the part-time property manager and he is friendly and nice but he's not there when the restaurant is closed. If you need something then call the number on the reservation you will get someone who will have to ask somebody else and get back to you for anything you need. This is more like a VRBO. The steam feature and the shower is nice but does not qualify this as a spa property. Location is great and overall we have a good stay but the descriptions of the property need to be updated so that expectations are realistic.

Love Annecey We love annecy and have stayed in a few places, this one was fabulous, right in centre and had everything close by and catered for. It was like a little flat.

I absolutely love this place and highly recommend it! I would come back in a second and my rental (more like an apt actually) is amazing with everything you could possibly need.