Guest User
October 18, 2021
It was a terrible experience. We couldn’t even get to the stat because they cancelled our booking on the same day. When we first made the reservation it was an accident but I couldn’t cancel because of cancellation fee, when I requested it to be waived I received a booking email saying the hotel had said no, so we just decided to go anyways and enjoy. On the day of the stay I wrote the hotel to say we were going to be late because of traffic and they said my reservation had been cancelled because of my request. They basically manually cancelled my reservation and left it confirmed on *********** when I tried to say something about it they said I had requested it, but I only got the cancellation email on the same day of the stay and past the checkin time, at 7:45PM. To me this is terrible management I wouldn’t recommend this place at all! They’re staff is definitely not nice, the lady that attended to me via phone didn’t even try to apologize, she basically blamed me for it.