Smartflats - Theatre Antwerp

Very disappointed It’s unacceptable to rent out an apartment with a broken bedroom window that couldn’t be closed at all. The room was unusable. Terrible customer care — would not recommend.

A week before our booking, Smartflats reached out to us as they had to move us to another apartment due to a technical issue in the Theatre apartment. They were not upfront about the variance in accommodation - it was only after I asked that they said instead of a 2-bedroom, we would be getting a 1-bedroom (for 4 people). Which, once we arrived we realised was not even a 1-bedroom. It was more of a studio layout with the bedroom and living space (and pull out bed) all in one big room. This was not clear or obvious from their communication and I felt they were not upfront our honest about this prior to our stay. I was also shocked that they didn't automatically offer a discount given that they were moving us to a smaller apartment and it was in a less ideal location - I had to ask for this which I don't think is right. I was unimpressed with how they positioned this "change" to us. The apartment we moved to is called the Brooklyn, which I could not find online at all and I now think that's because it's not actually finished and ready for occupation. The whole building was untidy and looked like a construction site. The apartment itself was okay, but the bathroom was clearly unfinished and felt like a dormitory with an odd door that led outside.

Mold!!! No air flow!! Tripping hazzards!!! Lights dont work!! Bed bugs!!! Blinds old and very dirty!! Mold in both upstairs shower, and downstairs basket!! We stayed only one as I was hearing bugs in my ears!!! We left the next day, the advertisement is mis-leading, very GROSS!!!! STAY AT ANOTHER PLACE!!!! We couldnt contact and lost all our money!!! A sign said to share the shower because the draing system didnt work, so after one shower it floods!! Some of the windows wouldnt open, they only gave us a heater no fan!!! The light in the kitchen only turned on but off, again safety hazzard!!! Could get electrocuted because of how old this place is, the stairs going up are painted BLACK No LIGHTS!! TRIP?? YES!!! AND MANY MORE!!! i cried because of how unsafe I felt, our money GONE!! NEVER AGAIN BECAREFUL EVERYONE!!!

Good location, poor state of repair The apartment is in a great location, very central, and it was clean. However, you do pay for what you get. It was a good price, so perhaps we should not have been surprised to find that it was in need of maintenance. There was some dodgy-looking electrics, no basic handsoap, no towel rings for hanging a hand towel near a sink, damaged walls etc. Overall, it made it feel cheap, and.... edgy. Worst of all though is their customer service. Nobody answers the provided phone number, and emails are answered in strange ways (like they haven't read your question).

Gorgeous, spacious perfect apartment. I'd definitely rent again!! Only minor min point would be: the sinks in the bathroom were very backed up & didn’t really drain properly.