Kempinski Hotel Aqaba Red Sea Reviews

An outstanding hotel with excellent service from the moment I arrived. The room was spotless, spacious, and very comfortable. The private beach and swimming pools were beautiful, and the breakfast had a wide variety of delicious options. The staff were professional and always ready to help. I highly recommend this hotel and will definitely stay here again.

Kempinski Aqaba is a good hotel, but my daughter was vomiting the entire night after eating at their Lebanese restaurant — they clearly messed with the food there. Let’s be honest: yes, this is probably the best hotel in Jordan outside Amman. Good location, sea access, solid building. That’s the baseline. Now the reality. After dinner at the Lebanese restaurant, our daughter got severe food poisoning. She ate a very basic kebab — nothing exotic — and was vomiting all night. This strongly suggests old or reheated food. For a hotel of this level, this is unacceptable. Whatever they are doing in that kitchen, it is not safe. Avoid this restaurant. Service overall is weak and poorly trained, with one clear exception: a woman at reception in a red suit. Professional, organized, calm, and efficient. She arranged our diving perfectly within two hours, last minute, everything flawless. Unfortunately, she seems to be the only person in the hotel who actually understands hospitality. One professional cannot compensate for an entire untrained team. Breakfast is chaotic and uncomfortable. Long lines for eggs (15 minutes), long waits for simple tea, small selection, many staff, very little efficiency. The gym is a joke: tiny, badly equipped, and absurdly located above the lobby, so any noise is immediately heard downstairs. Proper training is basically impossible. Bottom line: Yes, Kempinski is the best option here. And yet we got food poisoning, weak service, and poor design decisions. If this is the best, the bar in Aqaba is extremely low.

Dirty balcony. No hot water. Staff wears dirty boots when coming to your room. Food is average. Almost no amenities.

Kempinski – that says it all. Everything was absolutely top-notch. I don't even have a bed this comfortable at home, and the duvet, pillows, and linens were simply divine. The only downside is that you can't bring any outside food or drinks in. Beer in Aqaba is cheap and good, but the hotel bar only had two types, and they cost 8 JD each (whereas in a store, it's about 2 JD).

Everything was up to the level, however the rooms missed some key amenities for someone travelling for business

All is good

Good 👍🏻

The cleanliness was bad

Nice and comfortable, central location, good staff

Stayed one night. Nice beach hotel. There are few tourists, probably due to the proximity of Israel. You cannot bring your own alcohol, they have it at the hotel. For comparison, a bottle of sparkling wine in a store costs 12-15 dinars, in a hotel - 60! Drink under the hotel fence). You can negotiate, but only if you take something from them. And so all is well). Breakfast is good, lots of choice. For dinner we went outside the hotel grounds.