Ibis Styles Arad

Newer Arad nice newer hotel outskirts of town more of a industrial area. Decent breakfast. NO Laundry service even though it says does. Clean and quiet good for business traveler.

it was my 1st stay as business trip i suggest it as an excellent hotel for all services, kindness and professionality of the staff hotel is very clean, modern and good located. everything works out perfectly

We arrived late at the hotel after a ten hours drive. The person we met at the reception was rude and inefficient. She only excused herself for her lack of knowledge and she had no idea how to deal with customers. She was nit wearing a tag and refused to give her name. The room was hot (27C) as the AC was switched off. After switching it on it did not work well and it was during a period of extreme heat in Arad.

I arrived at the property after a long journey and found that the staff were not helpful nor competent. One particular receptionist was rude. I asked to see a manager twice but none were around even at 9:00 am. I also asked about a procedure for filing a complaint and they did not seem to know if they had one. Instead I was given an e-mail address to which I could write but when I did it proved to be wrong. I have stayed in this hotel before and I can notice a decline in the quality of service and a lack of care towards their customers. The organisational culture of this institution must be awful as nobody seems to care. I wonder why Ibis tolerates such a aituation