Guest User
December 17, 2023
I am writing this because I am appalled by the ridiculous response from the facilities and staff.
I decided to have a meeting with my friends at the Onyang Tourist Hotel and booked three rooms. It was a cold day with a lot of snow and temperatures below freezing, so the parking lot was a complete mess right from the entrance.
When I told them that there was no guide and that there was nowhere to park, they kept telling me to park on my own, which made me feel bad from the beginning. In the end, I parked in a public parking lot.
I inquired about check-in at 2:30, but they told me to pay 50,000 won per room, so I just waited.
I ended up checking in at 3 o'clock, but the blanket was torn, so I exchanged it. I asked them to raise the temperature because the room was too cold, and they said they couldn't help it because it was centrally heated. So I asked for more blankets, and they said they would give it to me for an additional 15,000 won. It's really cold and I can't sleep, but if there's a heating problem, even if the original policy is to pay for extra bedding, they should solve the problem by giving me a blanket or changing the room, but I just don't know.
And I couldn't go to the bathroom because the bathroom didn't drain.
There was a spider web on the window.
I went down to the information desk and told them that I couldn't sleep because it was cold and that I couldn't go to the bathroom because the drain wasn't working, and instead of offering an apology or understanding, they said there had never been a drain complaint so far and no action was taken. So I asked him to check it himself, but he just kept saying that there was no one to go and check it right now? When I asked what time I could check, I was told that another employee could come to work after 9 o'clock, so I said I would wait in the room, and he said that he might not come to work because today is Sunday.
Since I couldn't communicate, I asked where the person in charge was, and he cut me off by saying that there was no one because it was Sunday, so I asked if there was anyone who would take responsibility for the rest of my life, and I didn't say anything.
When I told him that I couldn't sleep because it was cold all night and that I needed to go to the hospital, he said, "Okay, I'll tell you to go," as if talking to someone else.
They said they would check the drainage issue later and notify me by phone if I checked out, but in the end, I checked out without any of the issues being resolved. I was really angry at the consistently insincere and shameless attitude.
This is the first time I am writing this post because the hotel I went to to relax was so cold that I shivered and felt bad. For those of you who want to go, I hope you think carefully before making your choice.
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