Polis Grand Hotel

The check-in was very warm and speedy. Hotel itself was just a few minutes walk from the Rail station in Omonia Station. The Duo at the reception were very friendly and warm, always smiling and saying hello. That was one of the best experiences at this hotel. The Breakfast was good also with a lot of options, but almost the same every morning which on the long run made it somewhat predictable for me. The rooftop restaurant view was good, but the food itself was not as good for the price. We had the Prawns and Salmon and it was tasteless. We didn't go up there again after the trail throughout our 7 nights stay. Rooms were cleaned daily with towels changed which was a plus, we had a room with a balcony so it was easy to get some fresh air into the room from time to time. Wi-fi was fast enough for work meetings. The room itself was a bit aged and dated, but still very much alive and neat. The bathroom was spacious and clean. The water was quite hard so it was not a plus, but overall I'll say that it was a good experience.

We stayed post-celestyal cruise. The view from the rooftop restaurant was great. The food was excellent, including staff interactions. Very patient. Answering whatever questions we had even seeking out the answers if they didn't know. I can't stop talking about the Sunday breakfast spread. Well laid out, variety, freshness was awesome.

Our first trip to Europe, so there were things that I imagine are very European. Tiny elevators and key card access to power your room were a first for us. We were only there for one night before leaving on a cruise, but overall I was very happy with our stay. The front desk check in was excellent and the breakfast spread was outstanding. The loud returning guest at 1:30 in the morning were the only irritant, and that was bad guests and not the hotels fault.

Very friendly staff. clean room. Amazing rooftop bar. Fantastic breakfast buffet. Highly recommend.

Easy access and near the train station next to me Zara

I arrived at the hotel around 9 am and room was not ready. We kept our luggage at the hotel and were back around 5pm. After getting back the luggage, we proactively approached the receptionist for check-in. He checked my passport and asked me to show the hotel voucher. I was wondering the computer system should have our record after checking the passport. I haven’t been asked to show voucher with booking through Trip.com. I showed an electronic version in the phone but he gave me a card and asked sending it by email. I was tired after a day out and the receptionist set huddle to me. I was surprised but did it accordingly. His attitude was unacceptable. After receiving the room cards, I requested his name because no name tag was on his uniform. The next evening, I called from room requesting a bowl and plate. The same receptionist sent them in person and asked me why I needed his name. He said that he didn’t do anything wrong and why I recorded his name. I replied”if you didn’t do anything wrong, you don’t need to worry. You do not wear your name tag but others do and so I want to know who you are.” It is my first time to encounter such experience in the hotel.This staff is not professional and childish. This is an individual case and staff in the hotel as other staff are helpful and polite. I wish the hotel would give extra training and education to that young man. Thanks.