Verified traveler
December 18, 2023
Our room was not ready when we got there, but we did arrive a few minutes before our scheduled check in time, so that was okay. I was told that it would just be a few minutes as the housekeepers were double checking that the room was ready. Almost 30 minutes later and still no notice of our room. I went back to the desk to check and was told that it was ready. Then i was asked to present a debit/credit card to pay, even though i already did that the first time i was at the check in counter. I had to physically show that there was a charge on my bank account for them to finally stop asking for payment. When we got to our assigned room, there were already other guests in it. After 20 minutes of standing at the desk, we finally got a new room. The manager was very apologetic and even gave us a food and beverage credit for the issue. It was a good thing that we arrived so early, otherwise we would have missed the start of the basketball game that we were in town for.
There is an additional $100 charge that automatically gets charged to your card! It is there to be used for anything in the hotel (coffee shops, restaurants, room service, etc). The Valet charge of $60/night will also be applicable to the $100 charge. Anything unspent will be released back to your card.
Overall, it was a great spot to stay for a night. The sports bar/restaurant in the hotel were great to have access to and had some great food.
Would definitely stay again.