The Laurel Hotel and Spa

This is a very confusing experience. As 5-Star hotel, it has all the bells and whistles: highly trained staff, impeccable amenities, beautiful rooms, dining extras, but it is very hard to figure out lay out and schedules of hotel and dining areas. The most confusing is navigating the room. Everything is very high-tech done with ipad which we never figured out. Our room phone was not operative so had to call for help with phone, tv and lights (no normal light switches) on my cell phone!!!! A lovely greeter tries to run through everything in hotel and room on arrival, but so detailed we couldn’t remember anything It is almost trying too hard!!!

We did not stay at the hotel as guests, we only had reservations at Walt's on the Roof for cocktails, etc. It took forever for us to be seated (15+ minutes), and then another 20 minutes waiting on a server. She took our food and cocktail orders and disappeared. Nothing. About 40 min later, she came back to our table and told us the kitchen had lost our order and she needed to get it again. WTH? We gave it to her and waiting another 20 minutes just for our drinks. Funny, enough one of our drinks was WRONG after all that time. At that point we cancelled the food we ordered and asked for our bill. 10+ min later, we simply walked over to the bar and paid our bill and left. What a HUGE disappointment. Yes - the views were beautiful from the rooftop but the service and staff are abysmal.

My husband and I celebrated our 25th anniversary here. To describe in one word….. fabulous! The most important thing to me when staying at a hotel is cleanliness… and as expected - it was spotless. Some of the things that were our favorites were the complementary e-bikes (we rode bikes everyday), the bed, pillows, and linens were so luxurious, the pool was so nice in the afternoons and the library where they have food presentations throughout the day was fantastic! The staff was so helpful, attentive, and great to talk with. We had a great time and would love to come back sometime. We only live 30 miles away and was able to take advantage of a local 30% off special so that definitely helped these 2 teachers be able to afford this luxurious get away.

A most Luxurious 2 night stay for a little R&R. We were not lookong for any ourist or active sightseeing. Mayne just a littld antiquing which we found at Angels i Opelika. We were just looking for a little pampering. This hotel has it all... small, but full of ambiance! The staff and rooms are impeccable the service friendly and accommodating but not overbearing. I can't say enough about this small gem in the heart of Auburn University, Alabama. All staff and cooking is done by students who graciously and willingly are anxious to show off their cooking and hospitality skills. The Nsspresso coffee and electric Tea kettles are a plus. Bathroom with 5 fixtures and double sinks.The Library room for quest provided complimentary breakfast, lunch, evening appys and light night desssert all made by students.Gourmet coffee available 24/7. Events through out the year include wine tasting by their own Sommelier. 1856 Restaurant has tapas tasting menu and various cooking demonstrations during the school year. College basket ball, football and baseball round out the sports. And don't forget the relaxing SPA. Roof top pool bar and lounge area were a favorite evening delight. Luxury toiletries, evening bed turn down, ambient lighting all add to a relaxing stay. Beautiful campus to explore, lots of safe walking space. Hotel is 3 yrs old and super clean and safe neighborhood. Valet parking. Truly a hidden Gem! We will be back.

A truly wonderful, small gem of a hotel. We stayed here last Spring and since then I've noticed a few changes (picks on the throw at the foot of the bed, electronics not working properly, tiny chips on the wood furniture, food displays in the Library "slimmer" then they were on our first visit). Nothing huge, but when you pay for a 5-diamond experience you expect perfection. Staff, as usual, was stellar. Just keep your eye on the ball with the details.

We just completed our stay at The Laurel Hotel and Spa and it was nothing less than 5 stars! From the moment you pull up to the valet to the moment they pull your car around for your departure they make you feel like the only guests in the hotel. Joshua the Guest Experience Expert gave us the warmest welcome and tour of the property. Every detail in the hotel has been thoughtfully planned and curated. My husband and I agree that this property rivals our stays at The Lodge in Sea Island. The Laurel is a prime example of how rewarding it can be to put the guest experience at the center of planning and managing a luxury hotel. I have nothing but amazing things to say about this hotel and I can’t wait to return!!