Microtel Inn & Suites by Wyndham Augusta Riverwatch

Great place friendly staff

Easy parking but hard to find in the dark. Our room had several lighting issue. They were in process of updating throughout the property.

The staff was friendly. I reserved the Deluxe king suite then I noticed in the room that the toilet seat was broken they gave me another room that was way smaller and smelt funny but I paid for a deluxe king suite.

Staff was very nice and helpful. AJ the manager seems very busy and scattered but generally reasonable and professional. The room itself was not bad - there were some areas like the bed pad nook by the window that didn't appear to be the cleanest but the primary beds were in good condition. The shower curtain bar needed to be tightened/repaired because it wouldn't hold up the curtain properly to cover the entire shower. We had a short stay and it did the job, so no major complaints.

The staff were lovely and very helpful but the room had a terrible drain fly problem so there were small flies in our room all the time, it didn’t seem clean at all. If it wasn’t for the fact we were in Augusta for the masters and it would be impossible to find somewhere else I would have asked for a refund and gone elsewhere as it’s a health hazard. I had to sleep with the bed sheet over my head it was that bad and given the price we paid it’s shocking!

The room is run down and old. Sheets were stained and towels were used and wet as if they folded the towels back from the people who just checked out. Pillows were not holding up shape it was just a bag of cotton prettt much. Room smelled heavily of bleach and even turned my black socks colored from walking on the floor. Room condition Not as pictured in the pictures. Falsely advertised. Terrible. Terrible. Terrible.

The room was clean , the area is quiet, staff is friendly. Breakfast was not continental. But overall there are places to eat nearby. .. in car.

I booked a room from the 27th to the 28th, they charged me, but when I arrived at the hotel they wouldn't let me in because they changed it from the 28th to the 29th. I complained to the hotel and ******* and they didn't resolve anything; they stole my money. I've never had this experience before; I've always used the app, but they left me out after a long day of work. It was already two in the morning, and I had to rent a room at another hotel.

Upon arrival checked into the room the tv did not work and I noticed hair in the bathroom and bugs went down to front desk and changed rooms the second room it was already late so I just laid down got up that morning and left early cause I had a two hour drive came back it was late around one going on two am I noticed the sheets and covers were dirty and it was a bug crawling in the bathroom and hair in the bathroom so I went back down to let the front desk know and they said if I leave now I won’t be charged for the second night so I left and now I only got a 25$ refund but I spoke with aj the manager who stated I would receive a refund for one night but I only got back 25 my stay just was not good here at all even the elevator was making this loud noise and shaking