Extended Stay America Select Suites - Denver - Aurora South

To start we had a room with a non working stove the entire time when the kitchenette was one of the main reasons to book at this hotel. Initially customer service was great, but our last morning about an hour or so after paying and extending our stay, we were kicked out of our room with no explanation beyond "because I said so" until the 3rd time I asked and was told from outside downstairs that he "thinks he smells something". He walked up the steps and proceeded to push my husband out of the way to enter the room and continued to ask my husband to "come outside and fight him". As we packed our things the manager came by and said we would be refunded for the already paid reservation for that last night, but we were not refunded through trip.com because the first employee said we we were kicked out for smoking when that was never true. No one can possibly smell something outside at the bottom of the stairs coming from a room upstairs, let alone determine which room such a smell might be coming from.

Both gentlemen were very respectful...the gentlemen who checked me in was all the way kind and appreciated his politeness and the 2nd shift guy heated the door cuz it froze with the snow