Name: Austria Trend Hotel Congress Innsbruck
Address: Innsbruck, Austria
Rating: 8.9

Austria

Vienna

Salzburg

Innsbruck

Slovenia

Bezigrad District

Graz

We were kindly upgraded to a suite by the front desk, which was a wonderful bonus! The room was spotless, had excellent soundproofing, and was wonderfully quiet at night. The location is also excellent; just about a 200-meter walk away, you'll find a bus stop with routes directly to the city center and the Heroes' Square area. Even better, the 71E bus stops right at the hotel entrance for the return journey, which is incredibly convenient. While the hotel does show its age a bit, Vienna truly is renowned as one of the most livable cities. Consistent with this, the hotel's maintenance and service are absolutely top-notch, more than making up for any dated aspects.

Austria Trend Hotel Schönbrunn Wien was absolutely gorgeous. The ambience was warm and inviting, and its location—right in front of Schönbrunn Palace—made it a wonderful choice for those visiting the palace. There were plenty of nearby shops and cafes, which added to the convenience.  

However, if you’re planning to do sightseeing in the main city, transportation is something to consider. You’d either need to take a taxi (about 15–20 minutes) or a tram (around 45 minutes). So, while this hotel is perfect for a Schönbrunn-focused stay, it might not be the most convenient base for exploring the entire city.  

The staff were friendly, but one issue stood out—housekeeping. On our morning of departure, cleaning staff knocked on our door around 10–11 AM, seemingly checking when we would be leaving. Since checkout was at 12 noon, it felt like they were unnecessarily rushing us, which was a bit frustrating.  

Another concern arose after checkout. We left our luggage near the baggage room at reception to explore more, and upon returning, the staff couldn’t locate our bags—even though we had the receipt given by the staff when we dropped them off. Instead, we were asked to search through the luggage ourselves in a room full of other guests’ belongings. This didn’t feel very secure, as it seemed possible for someone to mistakenly—or even intentionally—take another person’s bags. Better monitoring or improved staff training in this area would certainly enhance the experience.  

Despite these issues, the hotel was lovely, and the staff were welcoming overall. With a few improvements in housekeeping procedures and baggage storage security, this could be an even better place to stay.

The location isn't ideal. There's a lot of construction going on in the surrounding area, and public transport access is quite inconvenient. The room itself was pretty good and quite spacious. However, no complimentary water was provided. Plus, the nearest supermarket is a 10-15 minute walk away and closes quite early.

I  booked a triple room for 3 adults and first I was given a room with one bed only, so, was forced to to get back to the reception with all the things and then they gave me a room with 2 beds and a smaller folding bed. Please pay attention, that they call 15m room - ”triple”.
Also, instead of proper door to the bath room, there was a sliding glass door with a hole instead of a handle which didn't provide any privacy.
All the facilities were very low, like for small kids, shower cabin is extremely small, no toiletries.
Poor pillows, bad matrasses. 
To switch AC on/off you have to call to the reception.

The hotel is in the perfect location for all the major sites. Everything is walkable. There are a vast selection of eateries close by to suit every pocket. The Plachutta’s  Neu Markt (next door) serves the best Wiener Schnitzel …especially  if you don’t want to walk far after a late arrival. 
The hotel itself is very clean and functional. The Reception staff were lovely. Nothing was too much trouble. Ask for a high floor to avoid any late night street noise. Note: the cathedral bells toll at 7am for early Mass but for us it added to our stay in the heart of this stunning city.

The Hotel is located on the hill and the entire city can be seen from it - very beautiful. The Hotel has a style and really feels like living in a castle. The parking is free and there is plenty of space. The but station is right at the Hotel and it takes 30-60min to get to city center. Our room had a 2nd floor, the wooden stairs  unfortunately creaked a lot, so one needs to move slowly at night not to wake up the kids. The breakfast is good, the restaurant is also good, and staff is very friendly. Overall I recommend the Hotel.

Hygiene: clean.
Facilities: The room is relatively new and the decoration is OK.
Service: The front desk is warm, check-in and check-out and luggage storage are very smooth.
Environment: Very close to Schönbrunn Palace, it is very convenient to walk. There are some restaurants and small shops downstairs and nearby, but they are basically not open on Sundays, and they need to plan Sunday arrangements in advance.

A little distance from the subway station, it is not particularly convenient to bring a suitcase, but it is acceptable for the price and close to the Schönbrunn Palace.

The staff is friendly and helpful. The hotel is located about ten minutes from the tram and train station. The facilities are very clean and the sanitation is good. However, every time I enter the room, there is a freshly renovated smell that takes time to get used to.

Absolutely loved this hotel - perfect and quiet spot for people renting cars as they provide free parking. The room is spacious and the staff are very helpful!

I stayed on my first trip to Vienna. It was convenient to move around about 7 minutes by my feet to the bus stop and subway station respectively. I arrived before check-in time, but I was happy to respond immediately. It was a pity that the drainage ditch of the shower was a little bad, and the water did not flow after use, so I struggled to clean my feet. The breakfast was delicious with many handmade items.

Highly recommended! The hotel is conveniently located right across the street from the train station. The bus terminal, offering direct routes to all attractions, is just downstairs. Guests on the upper floors can enjoy direct views of Salzburg Castle, and the rooms are notably spacious for European standards.

The hotel was around 5 mins walk to the tram that head up to Nordkette (Top of Innsbruck), and around 10 mins walk to the heart of old town. There was a supermarket right beside the hotel as well. The hotel has a carpark, elevator and breakfast.

Rooms were spacious, bed and sheets were clean and comfortable. Basic amenities & toiletries were provided as well.

Check-in was smooth, and staff were friendly and helpful. We managed to get an Innsbruck Tourist Card for each guest that stayed in the hotel, this card offered discounted/free public transportation (but does not include the ride up to Nordkette).

Overall a very pleasant and comfortable stay.

Austria Trend

Columbus

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