caryn a
April 4, 2025
Shocking service for a 4 star hotel,was attending this hotel for a potiental wedding venue for ourselves, we recieved a gift voucher from a friend with value. When we arrived slightly later than expected, we asked Sharon at reception when checking in could we move our dinner reservation, to be told NO. We were told that due to a wedding the following day that the restaurant/bar was going to be used by the wedding party at 7pm therefore we could not come for dinner at a later time. We explained that we felt from the minute that we had arrived we were not welcome because we were not part of the wedding the following day. We asked to move rooms, for something bigger to give us somewhere to go after dinner as we didn't want to intrude in someone's pre wedding party, Sharon then proceeded to tell us that enterkine house mostly caters for weddings and not really for couples, which was highly evident. She then proceeded to tell us that the price we had been quoted for our room was wrong and we had been given the room rate of a wedding guest, and therefore a further charge of £35 would be added, the receptionist stated "u have plenty money on your vouchers to cover it anyway". After some deliberation the original price was honoured. Arrived for dinner to an empty resturant, the two gents serving were very nice, explained that the menu was very limited, because they mainly cater for weddings and too much produce was getting waited. We heading to our room around 8pm as we felt misplaced didn't want to intrude on someone's night. Upon arrival to room the television didn't work. Went down for breakfast, no staff there to greet you, buffet style breakfast served in a bain marie, food was freezing no eggs or beans. Shocked for a 4 star hotel. Will definitely not be back let alone booking wedding here,would advise again visiting here unless u are part of a wedding party.