Grand Phoenix Hotel Bac Ninh

The room was quite clean, but they only provide 2 bottles of mineral water per day. You have to pay for more.

Whenever I'm on a business trip to Bac Ninh, I almost always choose to stay at the Grand Phoenix. It's located right in the city center, with a large shopping mall nearby, and it's also very close to 'China Street' where you can find Chinese restaurants and buy local Vietnamese specialties.

The room was quite spacious and very comfortable to stay in. The location is also super convenient. The breakfast was plentiful, especially the coffee, which was exactly to my liking. The rice noodles were also really good. I'd definitely stay here again on my next visit.

The hygiene was appalling: dust everywhere on the chairs and tables, small bugs on the guest information menu, sweat stains on the bed sheets and pillows, and a lot of hair on the carpet. The showerhead in the bathroom was extremely dirty with black mold in the corners. The front desk, concierge, and restaurant staff were all quite indifferent.

Overall, it was a good experience and reasonably priced.

When I booked the Grand Phoenix Hotel on Ctrip around 9 PM that night, I didn't have my passport for visa processing. I also informed them that I had previous check-in records they could verify it was me. The hotel's night shift, however, refused to let me check in and offered no solutions, telling me to contact the platform. I had no choice but to cancel and find another hotel, which I successfully checked into. To make matters worse, the next day, the platform informed me that the Grand Phoenix Hotel refused to approve my cancellation of the platform booking. They wouldn't let me stay and wouldn't refund my money. I've never seen a hotel so obsessed with money. They don't have 5-star service, only 5-star arrogance. Be extremely careful when booking! The hotel only cares about its own rules. If there's an official reply from the hotel, they'll surely say it's a national regulation and some nonsense about protecting guest safety! If you don't accept check-ins, just cancel the order without all the fuss. If anything goes wrong because guests don't meet the hotel's rules, it's the guest's responsibility. Staying here means asking for trouble! Guaranteed 5-star! I recommend reading all the one-star reviews before considering staying here!

This is an established 5-star hotel in Beining. The facilities are comprehensive, and the service is warm and friendly. Breakfast is excellent, and it's conveniently located. The only downside is the ongoing construction nearby, which can be a bit noisy.

Facilities: Good Cleanliness: Very clean Environment: Very comfortable Service: Excellent, excellent, excellent