Sheraton Changbaishan Resort

Our week-long vacation here was excellent in all aspects, particularly the service. The front desk staff were incredibly helpful from check-in, offering numerous reminders and valuable tips. The restaurant service was also excellent; we had two dinner buffets at the hotel, and the BBQ was particularly delicious! 👍 A special shout-out to Concierge Butler #2! They provided continuous reminders even before our departure, covering everything from airport pickup and check-in to various activity suggestions, weather updates, and information on facilities – truly attentive and thorough! They helped us arrange taxis and rafting excursions, among other things. What was most helpful was their assistance in arranging a super late check-out because of our late return flight. 🫰🏻 Overall, our experience at the Sheraton this holiday was fantastic! We'll definitely be back in winter! 👌

The hotel is quite old with dated facilities, and the cleanliness was just average. The bedding, in particular, was a major letdown and completely unfitting for a hotel of this caliber – it was worse than what you'd get at a budget motel. The duvet cover and insert were constantly separating, the insert was yellowed and dirty, and the cover, feeling distinctly like polyester, wasn't pure cotton. This created a very unpleasant sleeping experience. The buffet breakfast also left much to be desired. The only highlight was that after returning late from Tianchi Lake, they kindly extended our check-out time. If you're planning a trip to Changbaishan, I'd definitely recommend exploring other accommodation options.

The hotel staff were incredibly patient. They first upgraded us to a family room, but my older child wasn't keen on it, so they kindly upgraded us to a suite instead. Our stay was fantastic and very comfortable. The hotel is also noticeably larger than other properties in the area. Highly recommend for families of three or four.

The room was quite spacious. As a Trip.com Black Diamond member, I received an upgrade to an executive floor. Unfortunately, the executive lounge was surprisingly closed. Although the Westin's lounge was open, Sheraton guests were not permitted to use it. Butler No. 1 was very kind and even provided ginseng soap. The hotel is conveniently close to the commercial street, and there's a shortcut from the back exit. However, the hot springs are about a ten-minute walk away.

For a hotel of this supposed caliber and price point, it's arguably the worst I've ever stayed at in my life. **Facilities:** Extremely old and outdated, completely lacking in quality or style. **Cleanliness:** Upon checking in, when I turned off the lights, I immediately noticed dust covering the floor. The bedsheets were visibly dirty on the day of arrival, stained with something unknown – it was utterly disgusting. I barely slept that night. The next day, the cleaning staff brought several replacements, but they were all similarly dirty. The comforter was incredibly heavy, making it very hard to sleep, and the pillows were excessively high. The service staff had an appalling attitude and were completely unhelpful, unable to answer even basic questions. **Environment:** While the external environment of Changbai Mountain is beautiful, the hotel's interior environment is extremely poor. **Service:** The service at the amusement park, hot springs, and water park was dreadful. Staff often acted as if they were picking a fight with guests. A few individuals were decent, but most were incredibly rude and unprofessional. The food was absolutely terrible. My husband and I usually have strong stomachs, but after eating their food for two days, I suffered from stomach pain, nausea, and discomfort for two days following the first day's breakfast. The next evening, after dinner, my husband experienced severe stomach pain and was violently ill. **Recommendations & Value:** Do NOT take any recommendations from the hotel concierge; their suggested activities are significantly overpriced compared to market rates. They even had the nerve to charge 120 RMB for transport for activities advertised with complimentary shuttle service. The entire hotel operation is chaotic and disorganized; everything, from dining to accommodation and entertainment, is simply awful. **Complimentary Activities:** What's even more frustrating are the 'complimentary' activities. The waiting times are completely unreasonable, especially during peak season – it's a sheer waste of time queuing. Ironically, the paid activities are much easier to access. These free offerings are not worth it; their quality is low, and it's definitely not worth traveling so far and waiting in long lines for them. So, do not recommend this hotel to anyone; everyone who goes regrets it. It's nowhere near a five-star hotel and is purely a money trap. **Concierge & Information:** Given the unpredictable weather, the concierge provided no service reminders about appropriate attire or any hotel activities. Whether you stumbled upon an event was purely by chance. For instance, there are beautiful fireworks on Wednesdays and Sundays, but we only found out by pure luck by asking a passing staff member (who wasn't even hotel personnel). The entire experience was chaotic and lacked any sense of proper management or service.

Our trip began with a two-night stay at the Hyatt before we transferred to the Sheraton. When we arrived to check in after a relaxing afternoon at the hot springs, the front desk was quite busy, so the process took a little longer. However, we unexpectedly stumbled upon a fantastic parent-child activity while waiting, which was a delightful surprise! My child and I participated throughout, and the experience was truly wonderful. A special shoutout to the young lady with the ********* accent – she was incredibly professional, full of energy, and engaged with all the children. Her enthusiasm was so infectious that it immediately dissolved all the negative emotions I had carried over from our less-than-pleasant stay at the previous hotel. Stepping into our room, we immediately felt even more at ease. It was clean, bright, and exuded a sense of comfort and tidiness everywhere. It was in that moment that I truly began to feel the relaxed atmosphere of a holiday. The next day, we headed to Tianchi Lake on Changbai Mountain. The West Slope was partially closed due to reported Siberian tiger activity, meaning only the lake itself was accessible, with the forest trails temporarily shut down. Despite this, the weather was incredibly clear, offering expansive views. We had a perfect, unobstructed view of the entire Heavenly Lake, and its beauty was absolutely breathtaking – truly a sight you couldn't tear your eyes away from. The most thoughtful service was that the hotel could arrange transportation for us no matter where we wanted to go. The prices were very reasonable, and it was incredibly convenient. As we were leaving, both my wife and child expressed how much they wished we could have stayed longer. Without a doubt, the next time we visit Changbai Mountain, we'll be choosing this hotel again! We heard that the high-speed train from Beijing to Changbai Mountain West is set to open at the end of September. It will only take four and a half hours, making it even more convenient than flying. We're really looking forward to our next visit! 😊